Field Service Engineer - South Yorkshire

TN United Kingdom; Sheffield; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading telecommunications company as a Field Service Engineer in Sheffield. Enjoy a competitive salary, comprehensive training, and a 4-day work week. Be part of a diverse team focused on customer satisfaction and continuous learning.

Benefits

25 days of annual leave

Pension plan with up to 10% matching contributions

Wellbeing benefits including BUPA medical coverage

Life insurance and healthcare plans

Qualifications

• No prior experience required; training provided.
• Comfort working at heights and outdoors in all weather conditions.

Responsibilities

• Installations, fixing faults, and delivering excellent customer service.
• Diagnose errors and technical problems.

Skills

Problem-solving

Customer-focused

Organized

Education

UK Manual driving licence

Job description

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Client:

Virgin Media O2

Location:

Sheffield, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

f60e53468424

Job Views:

33

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S20, S25, S26, S35, S36, S60, S61, S62, S63, S64, S66, S71, S72, S73, S74, S75, DN1, DN2, DN3, DN4, DN5, DN6, DN7, DN8, DN9, DN10, DN11, DN12

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide a mentor, ensuring you have everything needed to succeed! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day work week of 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

• Be the expert in installations, fixing faults, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company procedures and protocols
• Collaborate with the technical team and share information across the organization

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value through our customer-centric values and ambitions. We are Virgin Media O2, and we look forward to seeing what you can do.

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We embed equity and inclusion into everything we do, from policies to relationships. We encourage you to be your authentic self throughout your application process.

The must haves

• A UK Manual driving licence with no more than 8 points

The other qualities we seek

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding suitable solutions for customers
• Ability to build strong relationships with customers
• Organized, customer-focused, motivated to help others

What’s in it for you

We offer benefits that support your wellbeing, rewards, and development:

• A competitive salary of £29,000, with £2,500+ on target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A pension plan with up to 10% matching contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including the Unmind App, BUPA medical coverage (upgrade available), and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity & paternity policies, and carers leave