Field Service Engineer - South West UK

Kinsley Power Systems; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company seeks a dedicated Field Service Engineer to provide installation, repair, and servicing of diagnostic medical systems throughout the South West UK. Successful candidates must have good IT knowledge, capabilities to troubleshoot technical equipment, and willingness to travel extensively.

Qualifications

• Field service experience is desirable but not essential.
• Ability to troubleshoot, test, repair, and service technical equipment.

Responsibilities

• Provide professional onsite support for Natus diagnostic and screening products.
• Manage on-site installation, repair, maintenance, and calibration tasks.
• Produce detailed and timely service reports.

Skills

Troubleshooting

General IT Knowledge

Proficiency with Microsoft Office

Heavy Lifting Capability

Job description

Field Service Engineer - South West of UK

What is the Position?

Due to the retirement of one of our experienced field service engineers, a position is now available for a dedicated and conscientious candidate to join our team as a Field Service Engineer.

The role involves providing field service support for software and device installation, repair, and calibration of diagnostic medical systems throughout the South West area.

The successful candidate will be expected to travel extensively within the South West of UK region, with possible travel to other areas of the country as needed. Overnight stays near customer sites may be required.

This position is for 40 hours per week. Flexibility in working hours and adaptability to changing schedules are essential, with occasional overnight stays.

About Natus

Natus Sensory is a leading manufacturer in the field of medical technology, specializing in products for screening, detection, treatment, monitoring, and follow-up of health conditions, including hearing diagnostics for newborns and neurological measurement devices.

Skills Required

• Good general IT knowledge and familiarity with Microsoft Operating Systems
• Previous field service experience is desirable but not essential
• Experience in the healthcare/medical sector is desirable but not essential
• Ability to troubleshoot, test, repair, and service technical equipment
• Familiarity with mobile tools and applications
• Proficiency with Microsoft Office packages
• Ability to lift heavy loads, including service equipment, as required

Job Responsibilities

• Provide professional onsite support for Natus diagnostic and screening products
• Install, configure, and fault-find on Natus software platforms
• Manage on-site installation, repair, maintenance, and calibration tasks
• Ensure timely resolution of customer issues with good time management skills
• Promote Natus service products, including service contracts
• Diagnose errors and technical problems, determining appropriate solutions
• Produce detailed and timely service reports
• Follow all company QMS procedures and protocols
• Collaborate with the technical team and share information organization-wide
• Understand customer requirements and make suitable recommendations
• Build positive relationships with customers
• Coordinate with UK sales counterparts to support customer activities