Field Service Engineer (South/West UK)

Beckman Coulter Dx North America; Chesham Bois; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global company seeks a Field Service Engineer for the South West UK. The role involves service, repair, and installation of products at customer sites, requiring effective communication and problem-solving skills. Join a dynamic team focused on results and continuous improvement.

Qualifications

• Proficiency in English is mandatory.
• Open to travel; a valid driving license is mandatory.

Responsibilities

• Provide technical customer support and on-site assistance.
• Escalate complex issues to higher-level technical support.
• Respond promptly to customer support calls.

Skills

Communication

Interpersonal Skills

Critical Thinking

Education

Bachelor’s degree in Engineering

Biotech/Technical/Electronic Secondary School Diploma

Tools

Salesforce

Job description

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are currently looking for a Field Service Engineer for the South West area of the UK, who will conduct service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solutions.

Escalates complex issues to higher levels of technical support or quality reporting systems. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. Demonstrates critical thinking and analysis to make decisions, solve problems, and implement solutions.

Effective communication, active listening, and empathy are essential when engaging with customers, colleagues, and collaborators.

Key Responsibilities

• Provide technical customer support and on-site assistance to customers.
• Escalate complex issues to higher-level technical support.
• Respond promptly to customer support calls within the assigned territory.

Key Requirements

• Bachelor’s degree in Engineering or a Biotech/Technical/Electronic Secondary School Diploma; proficiency in English is mandatory.
• Open to travel; a valid driving license is mandatory.
• Good communication and interpersonal skills.
• Ability to work autonomously and as part of a team.
• Experience with Salesforce is beneficial.

You will be part of a dynamic team focused on results and continuous improvement, where teamwork and having fun are valued. Working at a leading global company, you will have the opportunity for personal and professional development.

Beckman Coulter is part of Danaher Corporation, a global science & technology leader committed to solving complex challenges and improving lives worldwide. Our brands lead in industries such as life sciences, medical diagnostics, environmental, and applied solutions. Our diverse team of 71,000 associates operates under the Danaher Business System, our competitive advantage. We generated $19.9B in revenue last year and are ranked #162 on the Fortune 500, with stock outperforming the S&P 500 by over 5,200% over 25 years.

Join us today to help accelerate the impact of science and technology. We partner globally to solve complex challenges with innovative solutions.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives of our workforce, customers, and markets we serve.