Field Service Engineer - South West

Stryker; Newbury; On-site; GBP 32,000 - 53,000; Full time

Job summary

Stryker in the United Kingdom seeks a Field Service Engineer to perform on-site repair and preventive maintenance on Stryker medical devices, ensuring compliance with quality systems and manufacturer specifications. You will deliver technical assistance and documentation to customers.

You will work close to Bristol area, provide technical training, and act as the local on-site representative, enhancing service delivery through clear communication and problem solving.

Qualifications

• Degree in engineering medical electronics or equivalent.
• Fluency in English (spoken and written).
• Proficient IT skills including MS Office and Outlook.
• Minimum 3 years experience in medical electronics.
• Minimum 2 years hospital environment experience.
• IT experience on administrative and technical level.

Responsibilities

• Conducts technical analysis of product implementations and enhancements to customer specifications.
• Troubleshoots technical problems and recommends actions to customers or company representatives.
• Assesses product needs and conducts technical training with customers, vendors and company representatives.
• Acts as local on-site representative to the customer's organization.

Skills

English fluency

Medical electronics experience

Hospital environment experience

Engineering degree

Analytical thinking

Education

Engineering degree in medical electronics or equivalent

Tools

Microsoft Office

Lotus Notes

MFG/Pro

Outlook

Job description

Field Service Engineer

Region covered: South West England (ideally based close to the Bristol area)

Position Summary

To maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.

Who We Want

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

What You Will Do

• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization.

What You Need

• Degree in engineering medical electronics and camera technology or equivalent, or an extensive amount of practical knowledge gained through experience
• Fluency in both spoken and written (technical and medical) English
• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
• Minimum 3 years experience in medical electronics, combined with good mechanical skills
• Minimum 2 years experience in the hospital environment and health care work
• IT experience on administrative and technical level

Who Are Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

United Kingdom Pay Ranges

• United Kingdom: £31,800 - £52,900 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.