Field Service Engineer – South Region

F. Hoffmann-La Roche Gruppe; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global healthcare company is seeking a Field Service Engineer for the South region of the UK. This role involves diagnosing and maintaining high-value medical equipment, conducting customer training, and representing the company with professionalism. Ideal candidates will possess strong diagnostic skills, previous field service experience, and the ability to build enduring customer relationships. This position offers a chance to make a significant impact in healthcare delivery.

Qualifications

• Previous field service experience with high-value capital equipment.
• Experience in biomedical, industrial, automation, aerospace, or related fields.
• Flexibility and willingness to travel within the South region.

Responsibilities

• Diagnose, repair, and maintain electro-mechanical, fluidic, and electronic systems.
• Conduct preventative and corrective maintenance.
• Deliver on-site and office-based customer training.
• Support new product launches.

Skills

Diagnostic skills

Excellent communication

Problem-solving

Customer relationship management

Education

Engineering or electrical qualification

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Engineer – South Region

The Opportunity

Are you ready to take on a role where the work you do truly makes a difference to patients’ lives? As a Field Service Engineer with Roche Diagnostics, you’ll be at the forefront of maintaining and supporting our world-class medical equipment across the South region of the UK.

You’ll play a vital role in ensuring healthcare providers can deliver the best care possible by keeping our diagnostic systems running smoothly. From installations and preventative maintenance to troubleshooting and customer training, your expertise will help healthcare teams deliver results that patients rely on every day.

With exciting product launches and ongoing investment in R&D, this is your chance to be part of a progressive, high-tech business that values innovation, collaboration, and continuous improvement.

Who You Are

You’re an experienced and motivated engineer who enjoys solving complex problems and working hands-on with high-value capital equipment. You thrive on building strong customer relationships and take pride in representing a trusted global brand in the field.

What You’ll Do

• Diagnose, repair, and maintain electro-mechanical, fluidic, and electronic systems across the South England region.
• Carry out preventative, corrective, modification, installation, and out-of-hours support for a range of Roche products.
• Deliver both on-site and office-based customer training to ensure effective equipment use.
• Support new product launches and help grow key business accounts across your territory.
• Collaborate with the Regional Technical Manager and wider Technical Services team to deliver exceptional service.
• Represent Roche with professionalism and integrity at customer sites across the region (with occasional UK travel).

What You Bring

• An engineering or electrical qualification, ideally with experience in biomedical, industrial, automation, aerospace, or related fields.
• Previous field service experience with high-value capital equipment.
• Strong diagnostic skills — from component-level troubleshooting through to system-level expertise.
• Excellent communication skills and the ability to build trusted, long-term customer relationships.
• Flexibility and willingness to travel within the South region (and occasionally across the UK).

Join us and be part of a purpose-driven organisation where your expertise helps healthcare professionals do now what patients need next.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.