Field Service Engineer - South London

Franke; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading supplier of kitchen solutions in Greater London is seeking a skilled Service Engineer. The role involves providing technical support to customers and resolving ongoing issues. Applicants should have a minimum of 2 years experience in the coffee machine or vending industry, along with strong communication and analytical skills. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth in an innovative environment.

Benefits

25 days of holidays

Private Healthcare

Life Insurance

Income Protection

Income Protection

Qualifications

• Minimum 2 years experience working in the coffee machine or vending industry.
• Ability to demonstrate understanding and experience in the role.
• Demonstrated personal integrity and ability to prioritize.

Responsibilities

• Ensure adherence to Franke UK Technical Standards and Processes.
• Manage customer relations at a site level.
• Handle stock levels and report issues to Regional Service Managers.

Skills

Understanding of Field Engineers role

Communication skills

Analysing and prioritising

Tools

Phone

Laptop

Job description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We're looking for a Service Engineer based in SouthLondon. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection

For more information see: www.franke.com