Field Service Engineer- south east

ZipRecruiter; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Field Service Engineer to deliver exceptional on-site service and support in the South East, particularly covering Reading and Oxford. The ideal candidate will have strong electrical qualifications, excellent mechanical competence, and interpersonal skills, and will thrive in field-based roles. This position offers a mix of technical challenges and autonomy in ensuring customer satisfaction.

Qualifications

• Strong mechanical competence ideally with cross-disciplinary skills.
• Excellent interpersonal skills with a customer-first approach.
• Self-motivated with strong time management and planning skills.

Responsibilities

• Deliver first-class on-site service and product support to customers.
• Diagnose faults and carry out maintenance and repairs remotely and on-site.
• Investigate and resolve technical issues and warranty claims.
• Plan and deliver customer training sessions.

Skills

Electrical qualifications

Mechanical competence

Interpersonal skills

Customer-first approach

Competence with computer systems

Time management skills

Education

ONC, OND, HNC, HND or equivalent

Job description

Overview

Field Service Engineer - South East

Location: Field-based, covering Reading, Oxford, and surrounding areas

Responsibilities

• Deliver first-class on-site service and product support to customers.
• Diagnose faults and carry out maintenance and repairs remotely and on-site, in line with ISO9001 standards.
• Plan and deliver both internal and customer training sessions.
• Investigate and resolve technical issues, warranty claims, and in-field failures.
• Ensure efficient resolution of issues while keeping stakeholders informed.
• Complete service documentation and administrative tasks to a high standard.
• Working on a 1 in 4 weekends rota. Be part of the out-of-hours call rota when required.
• Maintain strong communication and professional relationships with customers.

Key Skills & Experience

• Electrical qualifications essential (ONC, OND, HNC, HND or equivalent).
• Strong mechanical competence - ideally cross-disciplinary skill set.
• Excellent interpersonal skills with a customer-first approach.
• Competent with computer systems and service software.
• Self-motivated, with strong time management and planning skills.
• Able to represent the company professionally in the field.

This role offers a mix of technical challenge, autonomy, and customer interaction, ideal for someone who enjoys field-based work and problem-solving.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer-role you desire