Field Service Engineer South East

Philips Iberica SAU; Milton Keynes; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to support the technical needs of imaging customers. In this dynamic role, you will be responsible for providing both field-based and remote technical support, ensuring the highest standards of service are delivered. You'll engage in troubleshooting and repair of advanced imaging equipment, working collaboratively within a regional team. This is an exciting opportunity to make a real difference in healthcare technology, with the chance to adapt to new challenges and technologies while delivering exceptional customer service. If you're passionate about improving lives through technology, this role is for you.

Qualifications

• HNC or Degree in Electro-engineering or equivalent highly desirable.
• Experience in corrective and preventative works for Imaging Systems.

Responsibilities

• Provide expert advice and solutions to customers and colleagues.
• Carry out installation and maintenance on complex healthcare systems.

Skills

Problem Solving

Customer Service

Technical Support

IT/Network Diagnosis

Adaptability to New Technologies

Education

HNC (NVQ Level 4) in Electro-engineering

Degree in Electro-engineering

Tools

Imaging Systems

Healthcare Systems

Job description

Job Title

Field Service Engineer South East

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?

This position will be field based location for South East area.

You are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
• Diagnosing mechanical, hardware and software system failures using established procedures and information.
• Determining most cost effective repair/solution to minimize customer downtime.
• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable.
• Experienced logical problem solver with ability to work independently.
• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
• The ability to process knowledge across multi-modality and diverse product ranges.
• Recognize new technologies and adapts to daily challenges.
• Deliver high levels of customer service.
• Competent in IT/Network diagnosis/system connectivity/Remote service desirable.
• You are currently living in the South West region, ideally around London or South East.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.