Field Service Engineer (Robotics)

Wynne Consulting; Telford; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Recruiter, where you'll leverage your extensive experience in robotics and automation to provide exceptional service and support. This role involves troubleshooting and maintaining advanced robotic systems, ensuring customer satisfaction through effective communication and technical expertise. With a hybrid working model and opportunities for international travel, this position offers a dynamic work environment. If you're passionate about technology and ready to make a significant impact, this is the perfect opportunity for you.

Benefits

Company car

IT equipment provided

Occasional international travel

Hybrid working model

Qualifications

• Minimum 3 years experience in automation or technical service.
• Ability to read and interpret electrical/mechanical drawings.

Responsibilities

• Provide repair and maintenance services to customers on-site.
• Document robot performance and complete Field Service reports.
• Participate in 24/7 on-call rota for emergency support.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Programming of robots

Communication skills

Knowledge of mechanical engineering

Education

Higher Level Engineering qualification

Tools

SAP

Job description

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Senior Technical Recruiter - WMS, Intralogistics, Software, Automation & Robotics. 15+ years experience.

INDUSTRY: Robotics

LOCATION: North Midlands (1 hour from Telford)

SALARY: £40 – 45k+ company car and other benefits

Job Purpose

To work as part of a small, professional Field Service Team providing service, support, and maintenance to our Customers throughout the UK and Ireland.

Job Overview

1. Provide repair and maintenance services to Customers in-house and on-site.
2. Complete all relevant documentation related to robot/equipment performance and Field Service calls.
3. Work with Technical Manager to promote services portfolio to customers.
4. Complete processes for stock maintenance and visibility.
5. Integrate and collaborate with the existing Service and Applications Team.
6. Maintain 2-way communication with Management regularly.
7. Reporting as required.

Main Responsibilities

1. Provide repair services in-house or on-site, including troubleshooting, maintenance, and basic programming of robots on scheduled, emergency, or 24/7 basis.
2. Diagnose, repair, and maintain 4- and 6-axis robot systems and controllers.
3. Respond to customer service issues via phone or electronic communication.
4. Document robot and equipment performance for troubleshooting, repair, and restart procedures.
5. Complete detailed Field Service reports, document interventions in CRM, and handle related admin tasks.
6. Coordinate responsibilities and schedules with team members and Technical Manager.
7. Communicate regularly with customers to meet expectations.
8. Liaise with France department for warranty parts returns.
9. Maintain stock visibility, ensure admin is completed, and update IT systems promptly.
10. Learn robot programming language to provide basic support and instruction.
11. Participate in the 24/7 on-call rota, responding to call-outs outside standard hours if needed.
12. Support the Training Manager in delivering maintenance/user training when required.

Skills & Qualifications

1. Higher Level Engineering qualification or equivalent preferred; proven experience considered.
2. Minimum 3 years automation or technical service experience.
3. Electrical/electronic and mechanical troubleshooting, preventative maintenance, repair, and refurbishment experience.
4. Ability to read and interpret electrical/mechanical drawings and technical documents.
5. Knowledge of mechanical engineering.
6. Experience with SAP is advantageous.
7. Strong communication skills at all levels.
8. Full UK driving license.

Working Conditions

1. Hybrid role between office and customer sites.
2. Company vehicle provided.
3. Occasional international travel possible.
4. IT equipment provided (laptop, mobile).
5. Adherence to Company Vision and Values.
6. Committed to diversity and equal opportunity employment.

Personal Attributes

• Problem-solving
• Logical thinker
• Team player
• Open to change
• Positive mindset
• Resilient
• Flexible
• Self-motivated

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries: Robotics Engineering, Automation Machinery Manufacturing, Industrial Machinery Manufacturing

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