Field Service Engineer, Robotics

Companies; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunity

27 days annual leave

Enhanced pension scheme

Private medical and dental insurance

Learning & development support

Hybrid working

Salary bands and development review

Referral bonus program

Dog-friendly office

Relocation support where applicable

Job summary

ARX Robotics in the UK is seeking a Field Service Engineer to maintain and deploy autonomous robotic systems for UK military partners. You will be the on‑the‑ground expert ensuring platforms are operational and perform at peak, while working closely with our engineering teams in Germany.

The role involves troubleshooting hardware, software, and communications, delivering hands‑on training, handling high‑voltage batteries, and traveling across the UK (and occasional trips to Germany) to support

Qualifications

• Hands-on background in mechatronics, electronics or robotics.
• Troubleshooting across hardware, software and networks.
• Experience in field service or engineering with customers.
• Familiar with CAN/Ethernet and embedded systems or scripting (Linux, Python).
• Excellent communication and relationship-building skills.
• Self-starter who can operate in challenging field environments.
• Willingness to travel UK-wide and to Germany as needed.

Responsibilities

• Deploy and ensure peak performance of autonomous robotic systems at UK sites.
• Serve as the direct link to UK military partners and maintain trusted relations.
• Diagnose and resolve complex hardware, software and communication issues.
• Integrate new hardware payloads, sensors and communication systems.
• Provide hands-on technical training to users and partners.
• Manage high-voltage battery systems for safety and readiness.
• Feedback insights to engineering teams in Germany to improve platforms.
• Create and maintain service reports and technical documentation.

Skills

Mechatronics

Robotics

Troubleshooting

Field service

Hardware debugging

CAN/Ethernet

Linux/Python

Communication skills

Willing to travel

Defence sector exp

Job description

About the Role

As our Field Service Engineer in the UK, you will be the crucial link between our advanced robotic systems and the people who rely on them. You are the on-the-ground expert, ensuring our platforms are operationally ready and performing at their peak for our UK military partners. This is a hands-on, dynamic role where you’ll solve complex technical challenges in real-world environments.

Your work will directly contribute to the success of our customers, missions and shape the future of our technology. By providing expert support and gathering critical field insights, you will collaborate closely with our engineering teams in Germany, driving the continuous improvement of our autonomous ground systems.

What You’ll Build

• Deploy and ensure the peak performance of our autonomous robotic systems at customer sites across the UK.
• Serve as the direct link to our UK military partners, building trusted relationships and ensuring their mission success.
• Diagnose and solve complex challenges across hardware, software, and communication systems in dynamic, real-world environments.
• Integrate and validate cutting-edge technology, from new hardware payloads and sensors to advanced communication systems (Tactical Radio, 5G, SatCom).
• Become a product expert, providing hands‑on technical training to empower users and partners.
• Manage and maintain critical high‑voltage battery systems, ensuring safety and operational readiness.
• Act as the crucial feedback loop to our engineering teams in Germany, directly shaping the future of our platforms based on your field insights.
• Develop and maintain technical documentation and service reports that drive our operational excellence.

What You Bring

• Proven hands‑on experience from a background in mechatronics, electronics, robotics, or a similar technical field.
• A strong aptitude for troubleshooting complex systems, spanning hardware, software, and network communications.
• Experience in a field service, technical support, or engineering role where you worked directly with customers or end‑users.
• Familiarity with communication protocols and interfaces (like CAN, Ethernet) and experience with embedded systems or scripting (e.g., Linux, Python).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and build strong relationships.
• A proactive, self‑starter mindset, with the resilience to solve problems independently in challenging field environments.
• The flexibility and willingness to travel regularly to customer locations across the UK and occasionally to our HQ in Germany.
• Experience with tactical communication systems, high‑voltage batteries, or working within the UK defence sector is a significant plus, but not a requirement.
• Fluency in English.
• Valid drivers license
• A high level of presenciality (Living in London or near London is critical for this role).

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission‑driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 days of annual leave to start, increasing with tenure up to 30 days
• Enhanced pension scheme plus private medical and dental insurance
• Learning & development support and team events budget
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi‑annual development conversations
• Referral bonus program, dog‑friendly office, and relocation support where applicable

About Us

ARX is a dual‑use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual‑use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life‑or‑death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem‑solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual‑use technology!

ARX is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

You can find ARX Robotics Applicant Privacy Policy here.