Field Service Engineer – Pumps & Installations

Ingersoll Rand; Yeovil; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension 7% employer

Westfield Health medical plan

Death in service 4x salary

Cycle scheme

Electric car scheme

Shares 10%

Employee assistance program

Enhanced maternity/paternity

LinkedIn Learning access

Job summary

SEEPEX in Yeovil is seeking a Service Technician to deliver exceptional customer service through servicing, installation, and commissioning of SEEPEX products across the UK and Ireland. You will promote SEEPEX services during site visits while representing the company professionally.

The role is primarily workshop-based in Yeovil, with some travel to support customer service jobs nationwide. You will document activities, maintain product knowledge, and work with subcontractors as needed.

Qualifications

• GCSEs in English, Maths and Science are essential.
• Experience in pipe fitting or mechanical installation is advantageous.
• Experience with pumps or related equipment is beneficial.

Responsibilities

• Service, commission and support SEEPEX products and equipment.
• Document site visit data with detailed reports.
• Adhere to health, safety and environmental procedures.
• Inspect pump installations and monitor equipment performance.
• Assist on-site installation with contractors when required.
• Maintain knowledge of SEEPEX products and propose upgrades or alternatives.
• Monitor spare parts usage and identify inefficiencies for improvements.
• Develop understanding of system processes across sectors.
• Repair or assess pumps at Yeovil facility and provide reports.
• Coordinate with internal departments on installation outcomes.

Skills

Mechanical aptitude

Read technical drawings

Fault finding

Willingness to travel

Education

GCSEs in English, Maths and Science

Experience in pipe fitting/mechanical installation advantageous

Job description

To deliver excellent customer service through the servicing, installation, and commissioning of SEEPEX products and associated equipment across the UK and Ireland. The role is also responsible for promoting SEEPEX services to existing and prospective customers during site visits, while consistently representing the company in a professional and positive manner.

Responsibilities

• Service, commission, and support SEEPEX products and associated equipment in line with company standards.
• Accurately capture and document site visit data through detailed reports covering installation, commissioning, service, and training activities.
• Comply fully with all applicable health, safety, and environmental procedures at all times.
• Visit customer sites to inspect pump installations and monitor equipment performance.
• Assist with on-site installation of SEEPEX products, working alongside subcontractors where required.
• Maintain a strong understanding of SEEPEX products and recommend upgrades or alternative solutions to customers and internal colleagues when appropriate.
• Monitor spare parts usage and identify operational inefficiencies, providing clear information to support proposed improvements or alternative solutions.
• Develop an understanding of system processes across a range of market sectors.
• Repair or assess pumps and equipment returned to the Yeovil facility, providing reports as required.
• Liaise with internal departments to communicate outcomes of installation, commissioning, service, and training activities.

Basic Qualifications

• GCSEs (or equivalent) in English, Mathematics, and Science subjects are essential.
• Experience in pipe fitting, mechanical installation, or water treatment maintenance would be advantageous.

Travel & Work Arrangements/Requirements

• The role is primarily workshop‑based in Yeovil, with most weeks spent carrying out repairs, servicing, and preparation work at the facility.
• There will be periods where travel is required to support customer service jobs, installations, or commissioning activities across the UK and Ireland.
• During busy service or installation periods, travel may involve up to four overnight stays per week.
• Travel requirements will vary depending on workload and customer demand.

What We Offer

• 25 days holiday and bank holidays (Option to purchase additional 5 days)
• 7% Employer pension contribution
• Westfield Health medical cash plan cover
• Death in service benefit of 4 x salary
• Cycle scheme (after probation period)
• Electric car scheme (after one year of employment)
• 10% of salary in shares (after one year of employment)