Field service engineer/ Product Support specialist

Pertemps; City of Edinburgh; Hybrid; GBP 43,000 - 51,000; Full time

Job summary

A market-leading manufacturer seeks a Field Service Engineer & Product Support Specialist based in the Central Belt, Scotland. This hybrid role balances hands-on fieldwork and technical support, ideal for an individual skilled in diagnostics and field service within construction equipment. Offer includes competitive salary, annual performance bonuses, company vehicle, and professional development opportunities.

Benefits

Fully equipped van or pickup truck

Employer pension contributions up to 11%

Laptop, mobile phone, and tablet provided

Annual performance-based bonus

Accommodation & expenses covered

Opportunities for progression and further training

Qualifications

• 3-5 years' experience working with heavy plant or construction equipment.
• Valid CSCS card required.
• Strong fault-finding and diagnostics skills.

Responsibilities

• Carry out diagnostics, repairs, and maintenance on heavy plant machinery.
• Provide technical support via phone, email, and in person.
• Conduct training sessions for customers and dealers.

Skills

Fault-finding skills

Diagnostics skills

Communication

Organisational skills

Education

Level 3 NVQ in Plant, Mechanical, or Electrical Engineering

Job description

Field Service Engineer & Product Support Specialist Location: Central Belt, Scotland (Field/Home-Based)
Salary: £43,500 + Bonus | Company Vehicle | Overtime | Pension | Professional Development
Are you a skilled engineer ready to take the next step into a more customer-facing, strategic role? We’re looking for a proactive and technically strong Field Service Engineer & Product Support Specialist to join a market-leading manufacturer of high-performance construction equipment.
This hybrid role offers the perfect balance of hands-on fieldwork and technical support, ideal for someone who thrives on variety, autonomy, and problem-solving.
What You'll Be Doing: Field Service (60%)

• Carry out diagnostics, repairs, and maintenance on heavy plant and road construction machinery
• Support national key accounts and dealer locations across Glasgow and Inverness
• Assist with machine handovers, commissioning, and breakdowns
• Provide technical help to customer workshops and resolve complex issues
• Deliver outstanding service to ensure long-term customer satisfaction

Product Support (40%)

• Provide technical support via phone, email, and in person
• Conduct training sessions for customers and dealers
• Support product launches and software upgrades
• Evaluate warranty claims and contribute to technical reporting
• Act as the link between field feedback and engineering teams
• Create service bulletins and technical guides

What We're Looking For:

• Level 3 NVQ (or equivalent) in Plant, Mechanical, or Electrical Engineering
• 3–5 years' experience working with heavy plant or construction equipment
• Strong fault-finding and diagnostics skills (mechanical and electrical)
• Valid CSCS card
• Confident communicator who’s comfortable delivering training and working directly with clients
• Commercially aware and able to represent the brand professionally
• Highly self-motivated with excellent organisational skills

What’s on Offer:

• Salary: £43,500
• Bonus: Annual performance-based bonus
• Vehicle: Fully equipped van or pickup truck
• Pension: Employer contributions up to 11% (Aviva scheme)
• Tech Package: Laptop, mobile phone, and tablet provided
• Overtime: Available weekends at £31.50/hour
• Accommodation & Expenses: Premier Inn business card + company credit card
• Professional Development: Opportunities for progression and further training
• Working Hours: 40-hour week with some weekend availability

Location & Travel:

• Home/field-based role focused primarily on the Central Belt of Scotland
• Occasional travel to Aberdeen, Carlisle, and quarterly visits to HQ in Kent