Field Service Engineer (Print on demand / Digital Press)

Concept Information Technology; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading technical service partner seeks a Field Service Engineer in Leeds, specializing in the Print on Demand industry. The role involves installation, training, and maintenance of printers and digital presses. Exceptional customer service and technical skills are essential, with the opportunity for career development and unlimited overtime.

Benefits

Company car for personal use

Mobile phone

Laptop

Flexible schedule

Company pension

Life insurance

25 days annual leave plus bank holidays

Career development opportunities

Qualifications

• Good standard of secondary education required.
• Experience with production printers and digital presses is essential.
• Strong technical skills and proficiency in IT including networking devices.

Responsibilities

• Handle installations, user training, and service & maintenance.
• Repair office printers and photocopiers, and install production printers.
• Provide technical support for retail equipment and technology installations.

Skills

Troubleshooting

Repairing mechanical equipment

Customer Service

Technical skills in electronics and mechanics

IT proficiency

Education

Certification in Mechanical and Electrical/Electronics

IT or engineering qualification

Job description

Social network you want to login/join with:

Field Service Engineer (Print on demand / Digital Press), Leeds

col-narrow-left

Location:

Leeds, United Kingdom

Job Category:

EU work permit required:

Yes

col-narrow-right

Job Reference:

BBBH76306_1750085382

Job Views:

7

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Field Service Engineer – Remote Yorkshire
Salary: Up to £34,000 + overtime
Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided
Employment Type: Full-time, Permanent
Opportunities: Career development, unlimited overtime
Note: Applicants must be authorized to work in the UK.

About the Company

Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.

About the Role

We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region. Occasional national and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.

Key Responsibilities

* Repairs: Office printers and photocopiers
* Installation and Maintenance: Production printers
* Additional Activities:

* Smart locker installations and maintenance
* Troubleshooting and repair of retail equipment
* Installation of technology kiosks, including self-service technology
* Car parking & access control systems
* Call progress updates via smartphone
* Adherence to service level agreements
* Accurate tool and part management

Essential Skills

* Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
* Background in the office equipment industry
* Strong technical skills in electronics and mechanics
* Proficiency in IT, including networking devices and setting up scanning functions
* First-class customer service with previous customer-facing experience

Education and Experience

* Good standard of secondary education
* Proficiency in Microsoft Word and Excel
* Certification in Mechanical and Electrical/Electronics
* Ideally, an IT or engineering qualification

Attributes Required

* Presentable and approachable with a 'can do' attitude
* Passion for work and pride in helping customers
* Reliability and punctuality
* Excellent communication skills
* Self-motivation and ability to operate on own initiative
* Flexibility for occasional weekend and out-of-hours work

Benefits

* Company pension
* Life insurance
* Flexible schedule
* Up to 25 days annual leave plus bank holidays with long service
* Company events
* Career development opportunities
* Unlimited overtime

As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.

If you’re interested in applying, please email your resume or call Nikki on 07536 058 659.