Field Service Engineer (Photocopiers / Commercial Print)

Concept Information Technology; Kingston upon Hull; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in technology services is seeking a dedicated Field Service Engineer to join their team in Kingston upon Hull. The successful candidate will be responsible for servicing high-end photocopiers and MFDs, ensuring client satisfaction through timely repairs and maintenance. With attractive benefits such as a competitive salary, sociable working hours, and a contributory pension scheme, this position offers a great opportunity to develop your technical skills in a supportive environment.

Benefits

Car + fuel card

28 days holiday increasing by 3

Contributory pension scheme

Qualifications

• Competent technician with experience in IT hardware repair.
• High competency in diagnostic fault finding.
• DBS and SC Vetting are mandatory.

Responsibilities

• Maintain and repair a range of MFP & Production Print equipment.
• Respond to field technical calls efficiently.
• Maintain accurate technical records.

Skills

Problem Solving

Communication

Analytical

Calm Attitude

Job description

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Location:

Kingston Upon Hull, United Kingdom

Job Category:

EU work permit required:

Yes

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Job Reference:

BBBH76197_1748953490

Job Views:

39

Posted:

03.06.2025

Expiry Date:

18.07.2025

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Job Description:

Role: Field Service Engineer (Print / Photocopiers)

Location: Hull / Humberside

Company Overview:

TXP are actively seeking a skilled MFD/ Copier Technician or a Field Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Key Responsibilities:

* Maintain and repair a full range of MFP & Production Print equipment according to technical specifications.
* Respond to field technical calls at client premises as directed, ensuring timely and efficient on-site repairs.
* Maintain accurate technical records using PDA service support tools and communicate with call control as needed.
* Organize and maintain a vehicle or on-site spare parts kit to minimize Return to Fit (RTF) calls. Ensure tools, technical manuals, and other equipment are available, complete, and in safe condition.
* Manage cloud-based digital document repository access through regular online synchronization of provided laptop tools.
* Ensure the company vehicle is maintained according to procedures and kept clean and presentable.
* Maintain accurate work expense records and submit them with receipts on time.
* Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
* Collaborate with other departments to promote efficient operational service.
* Communicate regularly within the Technical Department regarding technical observations to support customer or equipment-related issues.

Essential Qualifications:

* Competent technician with experience in repairing and maintaining IT hardware devices such as ATM, EPOS, Laptops and desktop printers.
* Connectivity experience (e.g., installing print drivers and connecting basic printers to simple networks).
* High competency in diagnostic fault finding.
* DBS and SC Vetting are mandatory requirements for this role.

Desirable Qualifications:

* Advanced IT networking/connectivity experience (e.g., setting up network scanning, full MFP installation on print servers).

Behaviours:

* Demonstrate a calm, unflustered attitude and diplomatic approach.
* Adhere to all client processes and procedures while on-site.
* Analytical problem-solving approach to difficult situations.
* Good communication and interpersonal skills, with the ability to handle conflict.
* Positive ‘Can Do’ attitude.
* Full, clean driving licence.

Package:

* Up to £27,000 - Monday to Friday only - sociable working hours
* 28 days inclusive of BH , increasing to an extra 3
* Car + fuel card
* Contributory pension scheme

Application:

If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659.