Field Service Engineer (Photocopiers)

Concept Information Technology; Peterborough; On-site; GBP 25,000 - 32,000; Full time

Job summary

A skilled Field Service Engineer (Photocopiers) is sought for a position in Peterborough. The role requires servicing high-end photocopiers and ensuring customer satisfaction while maintaining vehicles and technical records. Ideal candidates will possess strong IT hardware maintenance skills and a 'Can Do' attitude, with an attractive benefits package including a company car.

Benefits

25 days + Bank Holidays

Company car + fuel or van

Contributory pension scheme (5%)

Sick pay scheme

Death in Service

Healthcare

Qualifications

• Experience in repairing IT hardware (ATM, EPOS, printers).
• Ability to install print drivers and connect printers to networks.
• DBS and SC Vetting are mandatory.

Responsibilities

• Maintain and repair MFP & Production Print equipment.
• Respond to field technical calls and perform on-site repairs.
• Maintain accurate technical records and manage spare parts.

Skills

Fault Finding

IT Hardware Maintenance

Connectivity

Analytical Problem Solving

Communication

Education

Competent Technician

Job description

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Field Service Engineer (Photocopiers), Peterborough

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Location:

Peterborough, United Kingdom

Job Category:

EU work permit required:

Yes

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Job Reference:

BBBH75511_1751468086

Job Views:

12

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Role: Field Service Engineer (Print / Photocopiers)

Location: Peterborough / Cambridge and Northamptonshire

Company Overview:

We are actively seeking a skilled Photocopier FSE or a semi-skilled Field Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Key Responsibilities:

* Maintain and repair a full range of MFP & Production Print equipment according to technical specifications.
* Respond to field technical calls at client premises as directed, ensuring timely and efficient on-site repairs.
* Maintain accurate technical records using PDA service support tools and communicate with call control as needed.
* Organize and maintain a vehicle or on-site spare parts kit to minimize Return to Fit (RTF) calls. Ensure tools, technical manuals, and other equipment are available, complete, and in safe condition.
* Manage cloud-based digital document repository access through regular online synchronization of provided laptop tools.
* Ensure the company vehicle is maintained according to procedures and kept clean and presentable.
* Maintain accurate work expense records and submit them with receipts on time.
* Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
* Collaborate with other departments to promote efficient operational service.
* Communicate regularly within the Technical Department regarding technical observations to support customer or equipment-related issues.

Essential Qualifications:

* Competent technician with experience in repairing and maintaining IT hardware devices such as ATM, EPOS, Laptops and desktop printers.
* Connectivity experience (e.g., installing print drivers and connecting basic printers to simple networks).
* High competency in diagnostic fault finding.
* DBS and SC Vetting are mandatory requirements for this role.

Desirable Qualifications:

* Advanced IT networking/connectivity experience (e.g., setting up network scanning, full MFP installation on print servers).

Behaviours:

* Demonstrate a calm, unflustered attitude and diplomatic approach.
* Adhere to all client processes and procedures while on-site.
* Analytical problem-solving approach to difficult situations.
* Good communication and interpersonal skills, with the ability to handle conflict.
* Positive ‘Can Do’ attitude.
* Full, clean driving licence.

Package:

* Up to £32,000 - Monday to Friday only - sociable working hours
* 25 days + Bank Holidays
* Company car + fuel or van
* Contributory pension scheme (5%)
* Sick pay scheme
* Death in Service
* Healthcare

Application: If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659.