Field Service Engineer (Photocopiers)

ZipRecruiter; Peterborough; On-site; GBP 32,000; Full time

Job summary

A leading company is seeking a skilled Field Service Engineer to service high-quality Photocopiers/MFDs in the Peterborough area. The role requires a technician with experience in IT hardware maintenance and a strong problem-solving approach. Benefits include a competitive salary, company vehicle, and a contributory pension scheme.

Benefits

Company car + fuel or van

25 days + Bank Holidays

Contributory pension scheme (5%)

Sick pay scheme

Death in Service Healthcare

Qualifications

• Experience in repairing and maintaining IT hardware devices.
• Competent technician preferably with DBS and SC Vetting.
• High competency in fault finding.

Responsibilities

• Maintain and repair MFP & Production Print equipment as per specifications.
• Respond to field technical calls ensuring timely repairs.
• Maintain accurate technical records and communication.

Skills

Diagnostic fault finding

IT hardware maintenance

Communication skills

Analytical problem solving

Education

Competence in IT hardware repair

DBS and SC Vetting

Job description

Job Description

Role: Field Service Engineer (Print / Photocopiers)

Location: Peterborough / Cambridge and Northamptonshire

Company Overview: We are actively seeking a skilled Photocopier FSE or a semi-skilled Field Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Key Responsibilities:

1. Maintain and repair a full range of MFP & Production Print equipment according to technical specifications.
2. Respond to field technical calls at client premises as directed, ensuring timely and efficient on-site repairs.
3. Maintain accurate technical records using PDA service support tools and communicate with call control as needed.
4. Organize and maintain a vehicle or on-site spare parts kit to minimize Return to Fit (RTF) calls.
5. Ensure tools, technical manuals, and other equipment are available, complete, and in safe condition.
6. Manage cloud-based digital document repository access through regular online synchronization of provided laptop tools.
7. Ensure the company vehicle is maintained according to procedures and kept clean and presentable.
8. Maintain accurate work expense records and submit them with receipts on time.
9. Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
10. Collaborate with other departments to promote efficient operational service.
11. Communicate regularly within the Technical Department regarding technical observations to support customer or equipment-related issues.

Essential Qualifications:

• Competent technician with experience in repairing and maintaining IT hardware devices such as ATM, EPOS, Laptops, and desktop printers.
• Connectivity experience (e.g., installing print drivers and connecting basic printers to simple networks).
• High competency in diagnostic fault finding.
• DBS and SC Vetting are mandatory requirements for this role.

Desirable Qualifications:

• Advanced IT networking/connectivity experience (e.g., setting up network scanning, full MFP installation on print servers).

Behaviours:

• Demonstrate a calm, unflustered attitude and diplomatic approach.
• Adhere to all client processes and procedures while on-site.
• Analytical problem-solving approach to difficult situations.
• Good communication and interpersonal skills, with the ability to handle conflict.
• Positive 'Can Do' attitude.
• Full, clean driving licence.

Package:

• Up to £32,000 - Monday to Friday only - sociable working hours
• 25 days + Bank Holidays
• Company car + fuel or van
• Contributory pension scheme (5%)
• Sick pay scheme
• Death in Service Healthcare

Application: If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed).