Field Service Engineer (Oxfordshire, Cheltenham, Gloucester)

BD Mexico; Winnersh; On-site; GBP 43,000 - 50,000; Full time

Job summary

Waters Advanced Diagnostics is seeking a Field Service Engineer to support NHS and private microbiology labs across Oxfordshire, Cheltenham, Gloucester, Swindon M4 corridor and surrounding areas. You will install, commission and service a range of instruments including molecular diagnostics and cytology systems.

You will maintain strong customer relationships, diagnose hardware and network issues, and report via an iPad app. A relevant electrical/electronic qualification is essential.

Qualifications

• Electrical/electronic qualification required.
• Experience with IT networking and Windows operating systems.
• Strong diagnostic and fault-finding capability in complex hardware.

Responsibilities

• Commission and install instrumentation to agreed timescales and specifications.
• Perform preventive maintenance to planned schedules and quality standards.
• Independently complete corrective service actions while following guidelines and procedures.
• Deliver an exceptional customer experience through clear communication and rapid response.
• Produce accurate service reports using an iPad-based application.
• Manage consignment and car stock to ensure availability and accuracy.

Skills

Electrical Engineering

Electronic Engineering

Electronic Technology

Information Technology (IT)

IT Networking

Windows OS

System Installations

Software Installations

Education

Electrical/Electronic qualification (HNC/HND/City & Guilds)

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories across Oxfordshire, Cheltenham, Gloucester, Swindon M4 corridor and the surrounding areas. You will work across the full product range, including:

• Total Lab Automation
• Blood Culture Systems
• Molecular Diagnostic Instruments
• Cytology Systems

Your role will also include installation, commissioning, preventive maintenance, and corrective service activities across the Advanced Diagnostics portfolio.

Main responsibilities will include:

• Commission and install instrumentation to agreed timescales and specifications.
• Perform preventive maintenance to planned schedules and quality standards.
• Independently complete corrective service actions while remaining fully compliant with manufacturer guidelines and company procedures.
• Deliver an exceptional customer experience through strong communication, technical ability, and commitment to rapid response and high system uptime.
• Produce accurate and timely service reports using an iPad-based application.
• Manage consignment and car stock effectively to ensure accuracy and availability.
• Build and maintain strong relationships with both internal and external stakeholders.

About you:

• Electrical/Electronic qualification essential (HNC, HND, City & Guilds or equivalent).
• Background in electro‑mechanical, electronic, or related engineering field. No medical device industry experience required.
• Strong diagnostic and fault‑finding capability across complex hardware and integrated IT systems
• Experience with IT infrastructure and networked environments, including: TCP/IP networking, DHCP, DNS, Windows operating systems and device configuration, Network connectivity troubleshooting, System integration and software-driven equipment support.
• Ability to diagnose both physical and network-related faults in a field service environment.

The Salary Range Information: £43,000 - £50,000 + Car and Bonus

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

https://bd.com/careers .

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Electrical Engineering, Electronic Engineering, Electronic Technology, Information Technology (IT), Information Technology (IT) Systems, IT Networking, Software Installations, System Installations

Optional Skills

.

Primary Work Location

GBR Winnersh - Eskdale Road

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."\

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

£43,300.00 - £66,025.00 GBP Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.