Field Service Engineer NZ UK

EFI; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company seeks a Field Service Engineer in the UK to provide technical support and training for inkjet printing solutions. The position involves installation, troubleshooting, and maintaining printers, with extensive customer interaction and travel required. Ideal candidates will possess technical expertise, exceptional problem-solving abilities, and a customer-focused mindset.

Qualifications

• 2+ years field engineering experience servicing electro-mechanical devices.
• Ability to manage a large service territory independently.
• Knowledge of RIPS, color theory, Windows and Linux.

Responsibilities

• Provide on-site and phone support for Inkjet customers.
• Install and set up EFI industrial inkjet printers.
• Conduct customer training on equipment operation.

Skills

Technical education in mechanical, digital, and electronic technology

Customer management skills

Troubleshoot electrical and mechanical problems

Strong mechanical skills

Education

2 years technical education or equivalent experience

Job description

EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in the UK (Yorkshire area), focusing on packaging printing solutions.

All of us at EFI are dedicated to the growth and success of the print business. Tens of millions of print professionals worldwide rely on EFI to fuel their success.

Our 1,300+ team members develop breakthrough technologies for signage, packaging, textiles, ceramic tiles, and personalized documents, offering a wide range of printers, inks, digital front ends, and comprehensive workflow solutions that enhance productivity and competitiveness.

What you will do:

• Provide on-site and telephone support, training, and repair services for Inkjet customers, including installation, repair, and operator training.
• Install EFI industrial inkjet Nozomi printers, working with customers on pre-installation requirements, unloading components, and positioning equipment.
• Set up and test controllers, print heads, UV components, and other parts, ensuring adherence to factory standards.
• Conduct initial and ongoing customer training on equipment operation and maintenance, assessing training needs and making recommendations.
• Perform troubleshooting and repairs on complex electrical, mechanical, or pneumatic issues as directed.
• Provide technical feedback via EFI Inkjet Case Management System during and after customer visits.
• Travel up to 75% of the workweek, including occasional weekends, to meet customer needs.
• Work remotely with customers to diagnose issues and guide repairs effectively.
• Participate in after-hours support activities on a rotating basis.

This role might be a good fit if you:

• Have at least 2 years of technical education or equivalent experience in mechanical, digital, and electronic technology.
• Have 2+ years in field engineering servicing complex electro-mechanical devices in demanding environments.
• Possess strong customer management skills and a commitment to customer satisfaction.
• Can independently manage a large service territory, including parts, tools, and information assets.
• Can troubleshoot electrical and mechanical problems to the component level.
• Can provide remote technical support and communicate effectively via phone and email.
• Have knowledge of RIPS, color theory, and operating systems like Windows and Linux (preferred).
• Knowledge of printing industry materials and chemicals is highly desirable.
• Understanding of industrial inkjet printers, large format printers, and printing applications is highly desirable.
• Knowledge of high and low voltage wiring, including single and three-phase power requirements.
• Demonstrate strong mechanical skills, including precise alignment using critical tools.