Field Service Engineer - Nottingham

TN United Kingdom; Nottingham; On-site; GBP 28,000; Full time

Job summary

An established industry player in the technical services sector is seeking a Field Service Engineer to provide exceptional hardware and software support. This role involves daily travel to client sites, where you'll diagnose and repair various technical equipment, ensuring minimal downtime. With a commitment to training and development, the company offers opportunities to enhance your skills while working in a dynamic environment. Enjoy the benefits of a company van, fuel card, and the chance to be part of a supportive team that values your contributions. If you're ready to take on a challenging yet rewarding role, this is the opportunity for you.

Benefits

Company van

Fuel card

Training opportunities

Company events

Team-building activities

Qualifications

• Experience in IT Technical Support or Electronic Equipment Installation is important.
• Willingness to travel daily is essential for this role.

Responsibilities

• Daily site visits for installing, repairing, and maintaining equipment.
• Document troubleshooting actions and obtain client sign-off.

Skills

Technical troubleshooting skills

Client-facing skills

Communication skills

Network troubleshooting

Education

1 year IT support experience

1 year EPoS support experience

Tools

EPoS systems

Tablets

Digital signage

Routers

Wi-Fi equipment

Job description

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Client:

nGeneration

Location:

Nottingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

bd3ef0a4ec5b

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a well-established company providing technical services and hardware support for the Retail and Hospitality Industry.

LOCATIONS DEPLOYED

North East, North West, Central, South East & South West (UK-wide travel and overnight stays required).

ALL LEVELS OF EXPERIENCE CONSIDERED

Experience in installing, integrating, and testing EPoS hardware/software is desirable but not essential; training will be provided. Experience in IT Technical Support, Electronic Equipment Installation, or similar is important.

SALARY: £27,057 per annum (including On-Call Supplement)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13-hour shifts, 3 days on/3 days off, including weekends and holidays

NOTE: A Full UK Manual Driver’s License is essential.

This role involves daily travel to client sites, with some overnight stays.

JOB OVERVIEW:

We offer a position at nGeneration for a Field Service Engineer / Field Support Technician. Responsibilities include hardware/software fault diagnosis, repairs, and client interaction.

Post-training, duties involve installing, maintaining, and supporting various technical equipment at customer sites, including EPoS systems, tablets, digital signage, routers, and Wi-Fi.

Site surveys and audits for client requirements are also part of the role.

Successful candidates receive a branded van equipped with amenities for efficient on-site work.

ABOUT THE COMPANY:

nGeneration has supported the retail and hospitality sectors for over 22 years, with a new HQ in Tipton, Midlands, supporting on-site repairs, support, staging, and warehousing.

DUTIES:

• Daily site visits for installing, repairing, and maintaining industry-specific equipment.
• On-site equipment swaps to minimize downtime.
• Wi-Fi setup and network fault troubleshooting.
• Document troubleshooting actions, with client sign-off.

Requirements

• Experience in EPoS installation/support in retail/hospitality preferred but not mandatory; training provided.
• Willingness to travel daily.
• Technical troubleshooting skills, especially with network cables.
• Experience as IT Support, Network Engineer, or Telecoms Engineer preferred.

Experience:

• 1 year IT support (preferred)
• 1 year EPoS support (preferred)

Licence/Certification:

• UK Manual Driving Licence (required)

Willingness to travel:

• 100% (preferred)

Excellent communication skills required.

Company Van and Fuel Card: Provided for work-related travel, ensuring convenience and cost savings.

Benefits:

• Training opportunities for skill enhancement.
• Company events and team-building activities.