Field Service Engineer - Norwich area

Flowbird Group; East Beckham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise de solutions smart city recherche un Ingénieur de Service sur le terrain. Vous serez responsable de la maintenance et des réparations d'équipements de billetterie, tout en offrant un excellent service à la clientèle. Ce poste demande des compétences en ingénierie électromécanique et un diplôme équivalent à NVQ Level 2. En rejoignant cette équipe, vous bénéficierez d'avantages tels qu'un véhicule de société, des jours de congé supplémentaires, et un régime de pension contributif.

Benefits

25 days holiday plus bank holidays with an option to purchase additional days

Up to 6% contributory pension scheme

Health cash plan

Discounted gym membership

Flexible benefits including critical illness cover

Paid volunteering days

Qualifications

• Expérience en ingénierie électromécanique, idéalement dans les secteurs de la vente automatique ou des transports.
• Licence de conduire britannique complète.
• Capacité à travailler indépendamment et sous pression.

Responsibilities

• Effectuer la maintenance et les réparations sur site de l'équipement de billetterie.
• Diagnostiquer et résoudre les problèmes logiciels de base.
• Assurer une approche de première réparation et fournir un excellent service à la clientèle.

Skills

Problem-solving

Customer service

Communication

Education

NVQ Level 2 or equivalent in an electrical field

Job description

Are you passionate about hands-on technical problem-solving? Do you want to be part of a field-based team where you can apply your skills to maintain and optimise critical systems? If so, please get in touch!

Flowbird is a leading provider of smart city and mobility solutions, dedicated to making urban life easier and more sustainable. We design, develop and deliver intelligent public transport and parking solutions that help people and cities to move forward.

About The Role

We’re looking for a Field Service Engineer to join our team covering the Norwich area in the UK. You’ll provide first-line customer support, servicing, and repairing Flowbird ticketing equipment, as well as assisting with installations and managing stock.

Location: Norwich area covering Norfolk - Cambridge - Great Yarmouth

Shift Pattern: Monday to Friday, 9-5 flexible

Salary: market rate

What You'll Do

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.
  
  

What You'll Need

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license.
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.
  
  

We Offer You

Company van, equipment, PPE, and clothing provided.

Comprehensive induction and training.

25 days holiday (plus bank holidays) with an option to purchase additional days.

Up to 6% contributory pension scheme and life assurance (x4 annual salary).

Health cash plan, discounted gym membership, and employee assistance programme.

Flexible benefits, including critical illness cover, dental insurance, and personal car leasing.

Paid volunteering days.

We welcome applicants from all backgrounds but you must be based in the UK and we can not offer sponsorship.

Interested? Apply now to join our team!