Field Service Engineer - North Yorkshire

TN United Kingdom; York; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a dynamic team as a Field Service Engineer with a leading broadband provider. This role offers competitive pay, including overtime and performance bonuses, along with a supportive training program. Enjoy a flexible 4-day work week, engaging challenges, and an opportunity to develop customer relationships. The company values diversity and inclusion, fostering a culture where you can thrive and be your authentic self. With excellent benefits, including annual leave and healthcare plans, this is a fantastic opportunity to grow your career in a fast-paced environment.

Benefits

Company Van

25 Days Annual Leave

Up to 10% Matching Pension Contributions

BUPA Medical Coverage

Life Insurance

Healthcare Plans

Maternity/Paternity Policies

Carers Leave

Option to Buy/Sell Leave

Qualifications

• UK Manual driving license is required.
• No prior experience needed; training provided.

Responsibilities

• Installations, fault fixing, and customer service.
• Diagnose errors and document processes.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Organizational Skills

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Virgin Media

Location:

York, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6a75b69b8e68

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Salary:£29,000 - £36,200 per year

Postcode Requirement: You must live in one of the following postcodes: LS1, LS2, LS3, LS4, LS5, LS6, LS7, LS8, LS9, LS10, LS11, LS12, LS13, LS15, LS19, LS21, LS22, LS23, LS25, LS27, YO1, YO2, YO10, YO24, YO26, YO30, YO31, HG1, HG2, HG3, HG4, HG5

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and provide a mentor. After training, enjoy a 4-day work week (37.5 hours, Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, offering continuous learning and new challenges.

• Be the expert in installations, fault fixing, and customer service
• Diagnose errors and technical issues, determine solutions
• Document processes, follow company procedures
• Collaborate with the technical team and share information

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We offer diverse, high-performing teams and a commitment to innovation and customer service. Virgin Media O2 is an equal opportunities employer, committed to diversity and inclusion. We encourage you to be your authentic self throughout the application process.

The must haves

• A UK Manual driving license

The other qualities we value

• Comfort working at heights and outdoors in all weather
• Enjoy problem solving and customer interaction
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you

We offer a range of benefits to support your wellbeing and career growth:

• Salary of £29,000, plus £2,500+ OTE, and a company van
• 25 days annual leave, including your birthday and UK bank holidays
• Up to 10% matching pension contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage (upgradeable), critical illness insurance
• Life insurance and healthcare plans
• Support for various family needs, including neonatal leave, maternity/paternity policies, carers leave

Next steps

Complete an online video assessment after applying. Successful candidates will be contacted for further discussions and interviews. Please inform us of any adjustments needed for the recruitment process. Thank you for your interest in joining Virgin Media O2.