Field Service Engineer - North Yorkshire

TN United Kingdom; Knaresborough; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team of Field Service Engineers. This role offers a competitive salary and the opportunity to work in a dynamic environment with a 4-day workweek. You'll be trained to handle installations and technical issues, ensuring top-notch customer service. With a focus on well-being and professional development, this company provides excellent benefits including a company van, generous leave, and healthcare plans. If you're eager to learn and grow in a supportive team, this opportunity is perfect for you.

Benefits

Company Van

25 Days Annual Leave

BUPA Medical Coverage

Life Insurance

Healthcare Plans

Pension Scheme Contributions

Maternity & Paternity Policies

Carers Leave

Qualifications

• No prior experience required; comprehensive training provided.
• Comfortable working at heights and outdoors in all weather.

Responsibilities

• Installations, fault fixing, and delivering excellent customer service.
• Collaborate with the technical team and document processes.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Education

UK Manual Driving Licence

Job description

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Field Service Engineer - North Yorkshire, Knaresborough

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Client:

Virgin Media

Location:

Knaresborough, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

1486aafc582e

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary:£29,000 - £36,200 per year

Postcode requirement: Candidates must live in one of the following postcodes: LS1, LS2, LS3, LS4, LS5, LS6, LS7, LS8, LS9, LS10, LS11, LS12, LS13, LS15, LS19, LS21, LS22, LS23, LS25, LS27, YO1, YO2, YO10, YO24, YO26, YO30, YO31, HG1, HG2, HG3, HG4, HG5

Join our team of Field Service Engineers (known internally as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated, customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide a mentor to support your success! After completing our comprehensive training, enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

No two days are the same, so you’ll always be learning and facing new challenges.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company procedures and protocols
• Collaborate with the technical team and share information across the organization

About Virgin Media:

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We pride ourselves on diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value, driven by our customer-centric values and ambitions. We are Virgin Media O2 and eager to see what you can do.

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers, fostering equity and inclusion throughout our policies and relationships. We encourage you to be your authentic self throughout your application journey.

Must-Haves:

• A UK Manual driving licence

Additional Qualities:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem solving and finding solutions for customers
• Ability to build strong relationships with customers
• Organized, customer-focused, motivated to help others

Benefits:

We offer a wide range of support, rewards, and tools focused on your well-being and development, including:

• Competitive salary of £29,000 plus £2,500+ OTE and a company van
• 25 days of annual leave, including your birthday and UK bank holidays
• Up to 10% matching contributions in our pension scheme
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage (upgradeable), critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, carers leave

Learn more about our benefits here.

Next Steps:

After applying, you'll receive a link to complete an online video assessment. Successful candidates will be contacted by our recruiters for further discussion and scheduling of an online interview. Please inform us of any adjustments needed for the recruitment process. Thank you for your interest in joining Virgin Media O2.