Field Service Engineer - North West UK

Stryker Group; Newbury; On-site; GBP 32,000 - 53,000; Full time

Job summary

Stryker is seeking a Field Service Engineer to perform on-site repair, preventive maintenance and calibration of medical products across the North West UK, with preferred coverage in Liverpool or Chester. You will document services, upgrade software/hardware, and support regulatory actions on customer sites.

The ideal candidate holds an engineering/medical electronics degree, has field service experience in medical environments, strong IT skills, and the ability to build lasting relationships

Qualifications

• Degree in engineering or medical electronics.
• Experience in Medical Electronics, Electrical combined with good Mechanical skills.
• Experience in the Field service and/or hospital environment.
• IT experience on an administrative and technical level.
• Experience and ability to build relationships with internal & external customers to drive brand loyalty.
• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).

Responsibilities

• Repair and check electronic / mechanical Stryker products.
• Complete annual check and calibration according to MDR on customer site.
• Utilize software and technological tools to maintain proper records, access technical information.
• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices.
• Fulfil Service contracts with planned maintenances.
• Delivery of technical Training to internal & external.
• Perform Installation of Stryker systems on customer site.
• Perform Software & Hardware Upgrades.
• Efficient and thorough documentation of service activities for internal and external reference.
• Ensure traceability of all field-based Stryker products through reporting tools.
• Provide technical support to Internal and external customers.
• Escalade opportunities and issues appropriate team meetings.
• Ensure excellent follow-up on all customer-initiated issues.
• Ensure service provided is invoiced if not under warranty.
• Scheduling of Customer visits in cooperation with Customer service.

Skills

Collaborative partners

Analytical problem solvers

Dedicated achievers

Education

Degree in engineering or medical electronics

Job description

Field Service Engineer

Permanent Contract

Region Covered: North West UK

Ideal Candidate Location: Liverpool or Chester Region

Who we want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Position summary:

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

What you will do:

• Repair and check electronic / mechanical Stryker products

• Complete annual check and calibration according to MDR on customer site

• Utilize software and technological tools to maintain proper records, access technical information

• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

• Fulfil Service contracts with planned maintenances

• Delivery of technical Training to internal & external

• Perform Installation of Stryker systems on customer site

• Perform Software & Hardware Upgrades

• Efficient and thorough documentation of service activities for internal and external reference

• Ensure traceability of all field-based Stryker products through reporting tools

• Provide technical support to Internal and external customers

• Escalade opportunities and issues appropriate team meetings

• Ensure excellent follow-up on all customer-initiated issues

• Ensure service provided is invoiced if not under warranty

• Scheduling of Customer visits in cooperation with Customer service

What you need:

• Degree in engineering or medical electronics

• Experience in Medical Electronics, Electrical combined with good Mechanical skills

• Experience in the Field service and/or hospital environment

• IT experience on an administrative and technical level

• Experience and ability to build relationships with internal & external customers to drive brand loyalty

• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

Who are Stryker:

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

United Kingdom Pay Ranges:

• United Kingdom: £31,800 - £52,900 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.