Field Service Engineer - North West London

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Field Service Engineer - North West London, London

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Client:

Virgin Media O2

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

92bc7446632c

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £38,700 per year

For this position, you must live in one of the following postcodes: W3, W4, W5, W6, W7, W13, W14, UB1, UB2, UB4, UB5, UB6, HA0, HA1, HA2, HA3, HA5, HA7, HA9, TW8

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (on average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will enjoy a better work-life balance with our 4-day working week of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

• Be the expert in installations, fixing faults, and delivering great customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organization

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value through our boundary-pushing, customer-championing values and ambitions. We are Virgin Media O2, and we can’t wait to see what you can do.

Virgin Media O2 is an equal opportunities employer. We are committed to removing bias and barriers for our people and candidates, building equity and inclusion into everything we do. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves:

• A UK Manual driving licence with no more than 8 points

The other qualities we are looking for:

• Comfortable working at heights and outside in all weather conditions
• Enjoy problem solving and finding suitable solutions for customers
• Ability to build great relationships with customers
• Organized, customer-focused, and motivated to help others

What’s in it for you

We offer a wide range of benefits focused on supporting your well-being, rewards, and development:

• A competitive salary of £29,000 plus £2,500 London Weighting Allowance, £2,500+ on target earnings, and a company van
• 25 days of annual leave, including your birthday
• A pension plan with up to 10% matching contributions
• The option to buy and sell up to 5 days of leave
• Wellbeing benefits including the Unmind App, BUPA medical coverage (with options to upgrade), and critical illness insurance
• Life insurance and a healthcare plan
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave