Field Service Engineer North West

Agfa-Gevaert; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative global organization seeks a dedicated X-Ray Field Service Engineer to provide exceptional technical support and maintenance for radiology imaging products. In this dynamic role, you will work from home and travel to various customer sites, including hospitals and clinics, ensuring the optimal performance of advanced imaging equipment. With a strong emphasis on problem-solving and customer care, you will play a vital role in maintaining high standards of service and satisfaction. This position offers a competitive salary, a supportive work environment, and opportunities for professional growth within a dedicated team of professionals.

Benefits

Competitive salary and benefit package

Supportive management structure

Friendly work environment

Opportunities for professional growth

Qualifications

• HNC or ONC degree in relevant field or equivalent experience required.
• Experience in a medical environment is a plus.

Responsibilities

• Deliver technical support and maintenance for imaging products.
• Travel to customer sites to ensure optimal product performance.
• Produce detailed reports for customer and compliance.

Skills

Problem-solving skills

Customer care skills

Self-motivation

Team player

Education

HNC or ONC degree in electromechanics

Equivalent experience in a similar role

Tools

ICT/electrical equipment

Job description

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.

Tasks

1. Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
2. Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
3. Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
4. The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
5. Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures.

Profile

1. You have an HNC or ONC degree in electromechanics, electronics, computer science or equivalent, or you have at least a few years’ experience in a similar role.
2. You have excellent problem-solving skills.
3. You have experience in working in a medical environment.
4. You have a valid driving licence cat B.
5. Willingness to travel to customers on a daily basis.
6. You are a team player.
7. You have strong self-motivation.

What we offer now and in the future

1. A dynamic global organisation with a history of innovation and strong product portfolio.
2. A challenging environment combined with a supportive management structure.
3. A competitive salary and benefit package.
4. A friendly work environment surrounded by dedicated and professional colleagues.

Interested?

Have you gotten excited by this brief description? Then you're in the right place. We understand that a job is more than just a few bullet points. That is why we would like to talk to you personally to give you more insight into your tasks, responsibilities, and growth opportunities within our company. So don't hesitate and respond immediately!