Field Service Engineer - North England

medtechrec Jobs; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in medical equipment seeks a Field Service Engineer for the Northern region. This role involves installation, repair, and providing exceptional after-sales support, ensuring customer satisfaction. Candidates should possess strong technical skills and a relevant HND/HNC or equivalent experience combined with a full UK driving license.

Qualifications

• Self-motivated and able to work independently.
• Proven ability to adapt to technical situations and troubleshoot effectively.

Responsibilities

• Install, repair, and service all company equipment at customer sites.
• Deliver outstanding after-sales support and resolve technical issues efficiently.
• Collaborate with the sales team for technical expertise.

Skills

Customer Service

Technical Troubleshooting

IT Literacy

Education

HND/HNC or degree in electronics/engineering

Job description

Field Service Engineer - Medical Equipment

Location: Northern England

Reports To: Service Manager

As a Field Service and Installation Engineer, you will be responsible for the installation, repair, and servicing of all company products across the Northern region of England. You will provide exceptional after-sales support, ensuring our customers receive the highest standard of service. This role involves regular travel and occasional overnight stays.

Key Responsibilities

• Service & Installation: Install, repair, and service all company equipment at customer sites within the Northern region.
• Customer Support: Deliver outstanding after-sales support, addressing customer queries and resolving technical issues efficiently.
• Sales Team Support: Collaborate with the sales team to provide technical expertise and support during the sales process.
• Communication: Liaise effectively with customers and all levels of company personnel, ensuring clear and professional communication.
• Travel: Willingness to travel throughout the Northern region, with periodic overnight stays as required.
  
  
  

Attributes & Skills

• Self-motivated and able to work independently.
• Strong customer service and commercial awareness.
• Excellent IT literacy; able to use, install, and configure software.
• Full UK driving licence is essential.
• Physically capable of performing installation and service duties.
  
  
  

Qualifications & Experience

• Qualified to HND/HNC or degree level in electronics, engineering, or a related discipline (or equivalent experience).
• Proven ability to adapt to technical situations and troubleshoot effectively.
  
  
  

Physical Requirements

• Good general health and the physical capability to carry out service and installation duties.
  
  
  

We are an equal opportunities employer.