Field Service Engineer - North East London

TN United Kingdom; Greater London; On-site; GBP 29,000 - 39,000; Full time

Job summary

Join a dynamic team as a Field Service Engineer, where no two days are the same! This role offers a competitive salary, generous benefits, and a unique 4-day work week, allowing for a better work-life balance. You'll receive comprehensive training and mentorship to thrive in a customer-focused environment. Enjoy the challenge of diagnosing issues, delivering excellent service, and building strong relationships with customers. This is an exciting opportunity to grow in a supportive and inclusive company that values diversity and encourages you to be your authentic self.

Benefits

Company Van

25 Days Annual Leave

BUPA Medical Coverage

Life Insurance

Wellbeing Benefits

Pension Contributions

Qualifications

• No prior experience necessary; training and mentorship provided.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Expert in installations and fault fixing.
• Collaborate with the technical team and document processes.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Education

UK Manual Driving Licence

Job description

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Client:

Virgin Media O2

Location:

Job Category:

-

EU work permit required:

Yes

Job Reference:

ffc6e15737bd

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Salary: £29,000 - £38,700 per year

For this position, you must live in one of the following postcodes: E4, E10, E11, E17, E18, EN9, IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, CM5, CM16

Join our team of Field Service Engineers (internally known as a Field Technician) and earn a salary of £29,000 plus £2,500 London Weighting Allowance, overtime (average £4,700), and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience is necessary; we will provide training and mentorship to ensure your success! After training, enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

No two days are the same, offering continuous learning and new challenges.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical issues, determine solutions
• Document processes and follow company procedures
• Collaborate with the technical team and share information organization-wide

Additional Details:

• A UK Manual driving licence with no more than 8 points
• Comfortable working at heights and outdoors in all weather conditions
• Enjoy problem solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

Benefits include:

• Competitive salary of £29,000 plus £2,500 London Weighting Allowance, additional earnings, and a company van
• 25 days of annual leave, including your birthday
• Up to 10% matching pension contributions
• Option to buy/sell up to 5 days of leave
• Wellbeing benefits including Unmind App, BUPA medical coverage, and critical illness insurance
• Life insurance and healthcare plans
• Support for family leave policies (neonatal, maternity, paternity, carers)

Virgin Media O2 is committed to diversity and inclusion, supporting you to be your authentic self throughout your application process.