Field Service Engineer - Midlands area

Bizerba (UK) Ltd; Milton Keynes; On-site; GBP 25,000 - 38,000; Full time

Job summary

Bizerba (UK) Ltd is seeking a Field Service Engineer responsible for the installation, maintenance, and repair of weighing and inspection equipment across the South West area. Ideal candidates will possess a strong technical background, excellent customer service skills, and be proactive in maintaining equipment compliance and safety standards.

Qualifications

• Proven technical background, preferably supported by a qualification.
• Full UK driving license required.
• Valid Safety Passport/ECS or equivalent.

Responsibilities

• Service, install and repair weighing and inspection equipment.
• Investigate and resolve complex technical issues.
• Provide customer training on equipment.

Skills

Technical background

Customer service

Problem solving

Education

Technical qualification

Tools

Hand tools

Laptops

Job description

As part of the Service Department, the Field Service Engineer is responsible for break fix, maintaining and installing Bizerba equipment to our customer base. With a proven technical background preferably supported by a technical qualification, you will liaise directly with customers ensuring you deliver an efficient professional service.

Role And Requirements

• Service, install and break fix a wide range of weighing and inspection equipment, ranging from static scales to automatic check weighing and automatic weigh price labelling systems, to metal detection, X-RAY and vision inspection.
• Investigating complex technical issues such as electrical/ mechanical breakdowns & network related issues
• To provide customer training on equipment.
• To manage & maintain effective stock levels of parts needed to carry out repairs.
• Project a professional image of the department and company to both internal and external customers. Uniform provided
• Maintain company vehicle in a clean and organized fashion ensuring all maintenance requirements are met in accordance with the policy for company vehicle drivers.
• Maintain a library of back up’s for customers.
• Maintain in good order all company tools, such as Hand tools, ladders, Laptops etc.
• Attend all Training courses required & ensure that all H & S training is up to date & completed.
• Adhere to policies and procedures relating to Health and Safety and Quality Management
• Maintain Calibrated weighs & ensure they are compliant.
• When calibrating/ verifying equipment, all legal standards are met & work carried out to Highest standard
• Obtain all qualifications Bizerba deem relevant for engineer to carry out day to day duties.
• When required write details reports on incidents / calls to assist Line manager.
• Participate in out of hours works when required.
• Ensure all administrative tasks are carried out in time & to standards expected.
• Have a full & legally Valid UK driving license.
• Hold a valid Safety Passport/ECS or equivalent - relevant details will be provided
• Work to company KPI’s & SLA’s
• Where necessary have overnight stays for training or to complete tasks as requested.
• Participate in rollout and refit activities as requested to fulfil business requirements
• Attend head office as required in conjunction with business needs
• AD-Hoc duties as per request of your line manager or senior management
  
  

This role is for the Swindon/Bristol/Newport/Gloucester area - South West.