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A leading scientific equipment provider is seeking a Field Service Engineer in the East Midlands. The role involves installations, maintenance, and customer training for laboratory instruments. The ideal candidate has experience in diagnostics, excellent fault-finding skills, and is able to travel extensively. A full UK driving license is required.
A well-established scientific and diagnostic equipment company supplying instruments and consumables to clinical, industrial and veterinary laboratories across the UK. The business is customer-facing, service-led and committed to technical excellence and regulatory compliance.
Role summary: We are seeking a motivated Field Service Engineer to join our service team. You will deliver installations, maintenance, fault diagnosis and customer training for laboratory and diagnostic instrumentation. The role is field-based and involves regular travel to customer sites within your assigned region (Midlands).
Install, commission and validate laboratory and diagnostic instruments at customer sites.
Carry out planned preventative maintenance (PPM), calibration and safety checks.
Rapidly diagnose and repair electrical, electronic and mechanical faults to minimise customer downtime.
Provide clear on-site and remote technical support and guidance to customers and colleagues.
Produce accurate service reports, maintain job records and update the service management system in a timely manner.
Support product rollouts, upgrades and customer training sessions when required.
Work to company policies and statutory/regulatory standards (health & safety, quality management).
Liaise with engineering, sales and spare-parts teams to ensure effective resolution of customer issues.
Experience:
HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering, or equivalent practical experience.
Proven experience as a field service or maintenance engineer — ideally with laboratory, diagnostic, medical or scientific instrumentation.
Strong fault-finding and practical repair skills across electrical, electronic and mechanical systems.
Good IT skills, including the ability to use diagnostic software, basic networking and remote-access tools.
Excellent verbal and written communication skills and a customer-focused attitude.
Able to work independently, manage a schedule of site visits and travel extensively across the UK.
Full UK driving licence.
Experience with automated microbiology, clinical diagnostics or laboratory automation systems.
Knowledge of regulatory standards such as ISO 13485, GMP or equivalent.
Experience with calibration procedures and validation documentation.
Experience using a Field Service Management system (FSM) or CRM.