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Field Service Engineer - Midlands

Harrington Recruitment

East Midlands

On-site

GBP 30,000 - 40,000

Full time

Today
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Job summary

A leading scientific equipment provider is seeking a Field Service Engineer in the East Midlands. The role involves installations, maintenance, and customer training for laboratory instruments. The ideal candidate has experience in diagnostics, excellent fault-finding skills, and is able to travel extensively. A full UK driving license is required.

Qualifications

  • Proven experience as a field service or maintenance engineer with scientific instrumentation.
  • Strong fault-finding and practical repair skills.
  • Able to work independently and manage a schedule of site visits.

Responsibilities

  • Install and validate laboratory and diagnostic instruments at customer sites.
  • Carry out planned preventative maintenance and safety checks.
  • Rapidly diagnose and repair faults to minimise customer downtime.

Skills

Fault-finding skills
Technical support
Customer-focused attitude
Good IT skills
Communication skills

Education

HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering

Tools

Diagnostic software
Field Service Management system (FSM)
Job description
Overview

A well-established scientific and diagnostic equipment company supplying instruments and consumables to clinical, industrial and veterinary laboratories across the UK. The business is customer-facing, service-led and committed to technical excellence and regulatory compliance.

Role summary: We are seeking a motivated Field Service Engineer to join our service team. You will deliver installations, maintenance, fault diagnosis and customer training for laboratory and diagnostic instrumentation. The role is field-based and involves regular travel to customer sites within your assigned region (Midlands).

Responsibilities
  • Install, commission and validate laboratory and diagnostic instruments at customer sites.

  • Carry out planned preventative maintenance (PPM), calibration and safety checks.

  • Rapidly diagnose and repair electrical, electronic and mechanical faults to minimise customer downtime.

  • Provide clear on-site and remote technical support and guidance to customers and colleagues.

  • Produce accurate service reports, maintain job records and update the service management system in a timely manner.

  • Support product rollouts, upgrades and customer training sessions when required.

  • Work to company policies and statutory/regulatory standards (health & safety, quality management).

  • Liaise with engineering, sales and spare-parts teams to ensure effective resolution of customer issues.

Qualifications
  • Experience:

  • HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering, or equivalent practical experience.

  • Proven experience as a field service or maintenance engineer — ideally with laboratory, diagnostic, medical or scientific instrumentation.

  • Strong fault-finding and practical repair skills across electrical, electronic and mechanical systems.

  • Good IT skills, including the ability to use diagnostic software, basic networking and remote-access tools.

  • Excellent verbal and written communication skills and a customer-focused attitude.

  • Able to work independently, manage a schedule of site visits and travel extensively across the UK.

  • Full UK driving licence.

  • Experience with automated microbiology, clinical diagnostics or laboratory automation systems.

  • Knowledge of regulatory standards such as ISO 13485, GMP or equivalent.

  • Experience with calibration procedures and validation documentation.

  • Experience using a Field Service Management system (FSM) or CRM.

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