Field Service Engineer - Middlesbrough

Franke LLC; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Field Service Engineer based in Middlesbrough or surrounding areas. The role involves providing technical support, managing customer relations, and ensuring high-quality service. Candidates should have experience in the coffee machine or vending industry and possess excellent communication and analytical skills. The position offers opportunities for professional growth and a competitive benefits package.

Benefits

Professional growth and development opportunities

Competitive salary and benefits package

25 days of holidays

Private healthcare options

Qualifications

• Minimum 2 years' experience in the coffee machine or vending industry.

Responsibilities

• Providing technical support and resolving ongoing issues.
• Managing customer relations at site level.
• Participating in on-call weekend rota for technical assistance.

Skills

Communication

Analytical Skills

Prioritization Skills

Tools

Phones

Laptops

Job description

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Field Service Engineer - Middlesbrough

Date: May 12, 2025

Location: Manchester, GB

About Franke

About the job

We're looking for a Service Engineer based in Middlesbrough or surrounding areas. The Service Engineer is responsible for providing technical support to our customers and resolving ongoing issues as needed. You will ensure a high-quality, reliable service to our customers and colleagues, addressing reliability issues promptly. Any issues with van stock or training needs should be reported to the Head of Field Service.

Your responsibilities include:

• Adhering to Franke UK Technical Standards and Processes
• Participating in on-call weekend rota for technical assistance and reactive calls (once every 4 weekends)
• Identifying technical skills gaps
• Managing stock levels
• Managing customer relations at site level
• Keeping up-to-date with company admin and training courses

Highlight issues requiring Account Support due to ongoing customer issues.

Requirements

Applicants should demonstrate understanding and experience relevant to the Field Engineer role, including:

• Minimum 2 years' experience in the coffee machine or vending industry
• Proficiency with phones and laptops

Additional qualities include excellent communication skills, personal integrity, analytical and prioritization skills, and the ability to discern when to inform or escalate issues. The role may also involve other ad hoc duties relevant to daily operations.

What we offer you

• Opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Be part of a company committed to excellence and innovation
• 25 days of holidays
• Private healthcare options for you, with the possibility to include partners and children

Important information for all executive search companies, headhunters, and HR consultants

The Franke Group does not accept unsolicited support from external recruitment agencies. Any CVs or resumes submitted without a valid written agreement will be considered the company's property. If a candidate presented by an agency is hired without prior agreement, no fee will be paid.