Field Service Engineer (Leeds/Manchester)

Whatsoninleeds; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a qualified Field Service Engineer to join its dynamic UK operations hub. In this role, you will be responsible for the installation, troubleshooting, and maintenance of advanced airport security systems. This position offers the chance to work closely with major clients, ensuring top-tier service and client satisfaction. Ideal candidates will have a strong technical background, excellent communication skills, and the ability to work under pressure. If you're passionate about technology and customer service, this is an exciting opportunity to make a significant impact in the aviation sector.

Qualifications

• Proven experience in a field service role within relevant industries.
• Strong knowledge of x-ray, CT technologies, and related products.

Responsibilities

• Support on-site installation, troubleshooting, and maintenance of security systems.
• Develop relationships with clients and ensure satisfaction with services.
• Conduct site visits to assess needs and educate customers.

Skills

Technical Support

Communication Skills

Knowledge of X-ray Technologies

Troubleshooting Skills

Customer Service

Ability to Work Under Pressure

Education

Technical School in Electronics Engineering Technology

Military Training in Electronics

Tools

Siebel

Job description

Description

Field Service Engineer – UK

THE COMPANY

Leidos Security & Detection Systems is a leading global provider of high-value complex automation and control solutions to airports and the wider aviation sector.

Our success is built on our highly valued people who are passionate about customer satisfaction, foster a winning ‘can do – get it done’ culture, and support our core values of Integrity, Excellence, Accountability, and Respect.

We focus on continuous improvement and excellent execution, with innovative leadership embracing the highest level of ethics and integrity.

We invite talented candidates who are passionate about working in a dynamic international business, share our passion, and value our culture to apply.

What you will be doing

We are seeking a qualified Field Service Engineer to join our UK operations hub. Reporting to the Field Services Area Manager, you will support on-site installation, troubleshooting, and maintenance of airport security systems at our client’s sites.

Key Responsibilities

• Perform technical support activities including installation, troubleshooting, maintenance, and servicing of x-ray and CT-based security systems, often handling complex products and providing guidance to lower-level technicians.
• Develop and maintain relationships with clients such as BAA and major UK airports.
• Ensure client satisfaction through delivering and maintaining top-tier security and detection products and services.
• Coordinate preventative maintenance services on security equipment for regional customers.
• Support installation, calibration, testing, troubleshooting, and repair of complex security systems.
• Provide training to customer personnel on system operation and maintenance.
• Assist customers via phone or on-site to resolve operational or technical issues.
• Conduct site visits to assess needs and educate customers on equipment capabilities.
• Complete required administrative tasks using Siebel.

Education and Experience

Technical school or military training in electronics engineering technology is preferred. Proven experience in a field service role within relevant industries, with strong knowledge of x-ray, CT technologies, and related products.

Skills and Abilities

• Excellent communication and customer interface skills.
• Knowledge of digital and analog circuitry; Linux knowledge is a plus.
• Familiarity with mechanical systems, test equipment, high voltage, and X-ray equipment.
• Ability to prioritize, work under pressure, and travel across the UK on short notice.
• Physical ability to lift heavy weights occasionally.
• Experience in security, detection systems, or aviation is desirable.

Based in the North of the UK, supporting a global business. Candidates must be UK or EU nationals eligible to work in the UK; relocation is not provided.

Leidos is committed to Equal Opportunity and Diversity.