Field Service Engineer- Leeds

OSI Systems, Inc.; Salfords; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in detection technology is seeking a Field Service Engineer in Salfords, UK. This role involves installation, commissioning, and ongoing support of X-ray and CT systems, with required travel across the UK and occasionally overseas. Candidates should have a background in electrical engineering and experience in field service roles, with excellent troubleshooting and communication skills.

Qualifications

• Must have experience in a field service engineer role.
• Ability to obtain airport security passes is essential.
• Experience with high-end X-ray systems is a major advantage.

Responsibilities

• Installation and service support of X-ray, CT, and Checkpoint systems.
• Preventive and corrective maintenance at customer sites.
• Provide remote technical support to distributor engineers.

Skills

Communication

Troubleshooting

Flexibility

Self-motivation

Learning aptitude

Education

Electrical Diploma

BSc Eng

Post graduate qualification in Electrical Engineering

Tools

MS Windows

PLC Programming

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.

Responsibilities

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.

  Installation, commissioning and service support of Rapiscan’s X-ray, CT, Checkpoint and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.

• Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.

• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.

• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel within UK and Overseas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
• Post graduate qualification in Electrical engineering desirable
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.