Field Service Engineer- Leeds

OSI Systems, Inc; Redhill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in detection technology is seeking a qualified Installation and Service Engineer. This role involves the installation, maintenance, and support of advanced X-ray screening systems across various sectors. Candidates should possess excellent communication skills, a solid technical background, and willingness to travel for service support. An electrical diploma or a relevant engineering degree with field experience is required.

Qualifications

• Experience with high-end X-ray systems or computed tomography is a significant advantage.
• Previous experience as a field service engineer.
• Ability to work under pressure and learn quickly.

Responsibilities

• Install and commission X-ray systems at customer sites in the UK and internationally.
• Carry out maintenance and provide technical support to customers.
• Prepare site reports and coordinate service matters.

Skills

Communication skills

Troubleshooting skills

Flexibility

Education

Electrical diploma (4-5 years experience)

BSc in Engineering (2-3 years experience)

Postgraduate qualification in Electrical Engineering

Tools

MS Windows-based servers

PLCs programming

Job description

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Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role: Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role: Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

Responsibilities

• Install, commission, and support ADS, CT, Checkpoint & Trace products at customer premises, primarily in Scotland & Newcastle areas, with occasional support across the UK and internationally.
• Carry out preventive and corrective maintenance on-site at customer locations in EMEA.
• Conduct service site surveys prior to installations and prepare professional site reports.
• Perform all preventive and corrective maintenance works and attend call-outs promptly.
• Support shifts to ensure coverage at key customer sites.
• Provide remote technical support to distributors’ engineers and customers.
• Coordinate with internal departments and external partners on service matters, providing guidance as needed.
• Submit service and non-conformance reports without delay.
• Provide feedback to engineering, product management, and QA teams for continuous improvement.
• Perform additional duties as required to meet business needs.

Qualifications

• Excellent communication skills, both written and oral, with the ability to clearly articulate product and process information.
• Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations is highly desirable.
• Knowledge of high-end X-ray systems or computed tomography is a significant advantage.
• Experience programming PLCs is beneficial.
• Strong troubleshooting skills for complex systems.
• Previous experience as a field service engineer.
• Flexibility to adapt to project changes and willingness to travel within the UK and overseas.
• Self-motivated, able to work under pressure, and quick to learn.
• Ability to obtain airport security passes (some require criminal record checks).
• An electrical diploma with 4-5 years of field experience or a BSc in Engineering with 2-3 years of experience.
• Postgraduate qualification in Electrical Engineering is desirable.
• IT certifications (Microsoft, Cisco, etc.) are a plus.
• Good general knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical systems, or knowledge of HV systems in medical or industrial engineering disciplines.