Field Service Engineer Kent Location

F. Hoffmann-La Roche AG; Brighton; Sur place; GBP 35 000 - 52 000; Plein temps

Résumé du poste

Roche Diagnostics seeks a Field Service Engineer to assure maximum uptime of Roche’s systems across the Kent area, with field-based assignments in the UK. You will address electro-mechanical faults, perform preventive maintenance, and deliver on-site or remote diagnostics to customers.

You will bring strong troubleshooting skills, a customer-focused approach, and a background in Electrical/Mechanical Engineering, preferably with IVD industry experience, to drive service excellence and regulatory

Qualifications

• Degree in Electrical/Mechanical Engineering preferred or equivalent experience (HNC/HND accepted).
• Extensive experience in IVD industry with strong technical support background.
• Excellent analytical and troubleshooting abilities, capable of working under pressure in a team.
• Customer-focused mindset with ability to navigate matrix environments and train others.

Responsabilités

• Provide electro-mechanical hardware support with routine proactive and reactive tasks.
• Troubleshoot faults, perform preventive maintenance and generate efficiency reports.
• Deliver technical training to customers to maximise Roche diagnostic systems use.
• Maintain regulatory documentation to ensure compliance and service quality.
• Build relationships with peers and stakeholders to align service and sales objectives.
• Participate in internal reviews to drive service excellence.

Connaissances

Electrical engineering

Mechanical engineering

Troubleshooting

Customer service

Field service

Formation

Degree in Electrical/Mechanical Engineering

Description du poste

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate, to continuously advance science, and to ensure everyone has access to the healthcare they need today and for generations to come. Together, we're creating a world where we all have more time with the people we love.

That's what makes us Roche.

Roche Diagnostics presents an exceptional opportunity for you to leverage your technical expertise while providing vital, life-saving support to our valued customers. As an integral member of the South Region Customer-Centric Field Support Team in the UK, this role offers the possibility of field-based assignments across the Kent area.

The Opportunity: Technical Excellence in the Field

As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche's innovative Systems/Products, ranging from molecular, tissue and serum work areas, plus pre/post analytics and our digital portfolio. You will utilise a combination of on-site support and remote diagnostic tools to identify and resolve complex electro-mechanical faults efficiently. Additionally, you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites.

Key Responsibilities

• Deliver Essential Support: Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training.
• Resolve Complex Faults: Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency.
• Customer Training: Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
• Compliance & Administration: Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.
• Stakeholder Management: Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.
• Service Excellence: Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence.

Who you are

We are seeking resilient, adaptable, and customer-focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally, you will bring:

• Educational Qualifications: A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred. Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.
• Experience: Extensive experience within the IVD industry, with a history of delivering exceptional technical support.
• Skills: Excellent analytical ability, self-motivation, advanced troubleshooting expertise, and the ability to work effectively under pressure in a collaborative team environment.
• Customer Focus: A confident, customer-centric mindset with the ability to navigate complex matrix environments and build productive relationships.
• Attributes: Resilience, tenacity, motivation to exceed customer expectations, and the ability to grow and mentor others through training, coaching, and continuous development.
• Flexibility: Willingness and capability to work within a 7-day support model to meet customer and patient needs across the region.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.