Field Service Engineer – Italy

Lotus UK; Coventry; On-site; GBP 36,000 - 53,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Annual bonus

Private Healthcare

Mobility allowance or car scheme

Wellness allowance

Meal vouchers

Employee discount

Job summary

Lotus Cars is seeking an experienced Field Service Engineer to provide advanced technical support across our Italian Dealer network. You’ll lead on complex vehicle issues, support difficult repairs and help dealers strengthen technical capability.

This field-based role requires diagnosing complex faults, mentoring dealer technicians, and collaborating with Lotus Head Office to drive improvements in first-time fix rates and customer satisfaction.

Qualifications

• Proven experience as a Field Service Engineer, Master Technician, or similar Aftersales role.
• Strong diagnostic capability across electrical, electronic and mechanical systems.
• Excellent technical problem-solving and fault-finding skills.
• Strong communication skills, able to explain issues to technicians and customers.

Responsibilities

• Provide hands-on technical support to diagnose and resolve complex vehicle faults.
• Support Dealers with difficult or repeat repairs when standard diagnostics fail.
• Analyse field data to identify root causes and improve first-time fix rates.
• Coach Dealer technicians to improve diagnostic capability and repair quality.
• Collaborate with Head Office to escalate emerging field issues and share best practices.

Skills

Field Service Engineer

Master Technician

Diagnostics

Electrical systems

Mechanical systems

Customer communication

Mentoring

Job description

Location: Milan, Italy

About the role

Lotus is looking for an experienced Field Service Engineer to provide advanced technical support across our Italian Dealer network.

Acting as a key link between our Dealers and Lotus Head Office technical teams, you’ll take the lead on complex vehicle issues, supporting difficult repairs and helping our Dealer network continually strengthen its technical capability.

This is a hands-on, field-based role where your technical expertise will directly contribute to improved first-time fix rates, reduced repeat repairs and an exceptional experience for Lotus customers.

What you'll do

• Provide hands-on technical support to diagnose and resolve complex and non-routine vehicle faults.

• Support Dealers with difficult or repeat repairs where standard diagnostics have not resolved the issue.

• Analyse field data, vehicle behaviour and repair histories to identify root causes.

• Work closely with Lotus Head Office Technical Support to identify and elevate emerging field issues.

• Provide technical guidance on repair methods, diagnostics and fault-finding techniques.

• Coach and mentor Dealer technicians, improving diagnostic capability, repair quality and confidence.

• Identify technical competency gaps and provide structured feedback to Head Office.

• Support regional technical training plans and work with the Lotus Training Academy on development requirements.

• Deliver practical technical coaching and demonstrations within the Dealer network.

• Support Dealers with escalated customer cases, explaining complex technical matters clearly where required.

• Provide field insight to our Warranty and Quality teams and support technical investigations.

• Contribute to the continuous improvement of Lotus Aftersales technical processes and standards.

What we're looking for

• Proven experience as a Field Service Engineer, Master Technician, or within a similar technical Aftersales position.

• Strong diagnostic capability across complex electrical, electronic and mechanical systems.

• Excellent technical problem-solving and fault-finding skills.

• Strong communication skills, with the confidence to explain technical issues to both technicians and customers.

• Experience coaching or mentoring technical teams.

• Ability to work independently in the field and effectively prioritise workload.

• A customer-focused approach with a strong commitment to quality and service excellence.

• Fluent Italian and English.

What success looks like

You’ll help improve Dealer technical performance and first-time fix rates while reducing escalations and repeat repairs. Ultimately, your impact will be seen through stronger Dealer capability, improved customer satisfaction and effective collaboration between our markets and Head Office technical teams.

Join Lotus and help us deliver the technical excellence our customers expect.

What we offer:

In addition to a competitive salary, you will have access to the following benefits:

• 25 days’ holiday plus bank holidays.

• Pension scheme access.

• Annual bonus - non contractual.

• Private Healthcare.

• Mobility allowance or car scheme.

• Wellness allowance and meal vouchers.

• Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.

Additional Information:

• This role will require regular travel, and you must hold a driving license.

Our Company:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT.

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.

We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.

Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus? Come and take a look at our career site and join the incredible adventure:

STEP OUTSIDE THE ORDINARY - Lotus Cars