Field Service Engineer - IT Support

A&O IT Group; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global IT services provider is hiring a Field Service Engineer to deliver high-quality IT support across the UK. The role primarily focuses on the break-fix of Lenovo laptops and AIOs, providing hands-and-feet support, and managing service tasks independently. With a minimum of 3 years of relevant experience, strong diagnostic skills, and a full UK driving license required, this position offers a company van and opportunities to work on high-profile contracts.

Benefits

Company van

Fuel card

Laptop and mobile phone

Full uniform and PPE kit

Qualifications

• Minimum 3 years’ field service experience in IT hardware repair.
• Confident in laptop diagnosis and repair, especially Lenovo models.
• Full UK driving licence with no more than 6 penalty points.

Responsibilities

• Perform break-fix on Lenovo laptops and AIOs.
• Carry out IMAC activities for end-user IT equipment.
• Provide basic hands-and-feet support for infrastructure tasks.

Skills

Field service experience in IT hardware repair

Laptop diagnosis and repair

Good communication skills

Customer-facing skills

Tools

I.T. Hardware toolkit

Job description

Contract Type:6 Month rolling contract
Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)

We are hiring Field Service Engineers to deliver high-quality IT hardware support across the UK. This role is focused on break-fix of Lenovo laptops and AIOs, light IMAC duties, Windows deployments, desk side support site cover, and hands-and-feet support. You’ll plan your own day around scheduled tickets, travelling between sites in a provided van, and working as part of a wider regional field team.

Key Responsibilities

• Perform break-fix on Lenovo laptops and Lenovo AIOs

• Carry out IMAC activities (Installs, Moves, Adds, Changes) for end-user IT equipment

• Rebuild and image devices using standard Windows deployment tools

• Provide basic hands-and-feet support for infrastructure tasks (e.g. patching, device swaps)

• Provide desk side support site cover as required

• Represent A&O IT Group professionally on-site

Required Skills & Experience

• Minimum 3 years’ field service experience in IT hardware repair

• Confident in laptop diagnosis and repair, especially Lenovo models

• Able to work independently, plan daily routes, and manage multiple call-outs

• Comfortable with Windows deployments and following technical procedures

• Full UK driving licence – daily driving required (no more than 6 penalty points)

• I.T. Hardware toolkit required

• No history that would preclude the applicant from gaining government SC clearance

• Flexibility for start and finish times to suit the business

• Excellent communication skills

• Excellent customer-facing skills

Preferred But Not Essential

• Lenovo hardware accreditation

• Familiarity with IMAC processes and structured field engineering workflows

• Prior experience with large-scale clients or regulated environments

• Experience in printer and MFP repair

What We Provide

• Company van (business use only)

• Fuel card

• Laptop and mobile phone

• Full uniform and PPE kit

To apply, please submit your CV and provide your home postcode.
Successful candidates will be contacted for an initial screening and interview.

ABOUT US:

A&O IT Group is a leading provider of global IT services, delivering end-to-end support solutions across multiple sectors. With over 50 years of experience, we pride ourselves on our commitment to reliability, flexibility, and service excellence. Joining our team means being part of a trusted name in IT field services, with opportunities to work on high-profile national contracts.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.