Field Service Engineer - IT Support

A&O IT Group; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider in the UK is seeking a Field Service Engineer for IT support tasks, focusing on Lenovo hardware. You will perform break-fix activities, manage deployments, and provide on-site support across the region. The role requires at least 3 years of field service experience and a valid UK driving license. Join a team dedicated to service excellence and support innovative IT solutions.

Benefits

Company van

Fuel card

Laptop and mobile phone

Full uniform and PPE kit

Qualifications

• Minimum 3 years’ experience in field service for IT hardware.
• Confident in laptop diagnosis and repair, especially Lenovo models.
• Full UK driving licence with no more than 6 penalty points.

Responsibilities

• Perform break-fix on Lenovo laptops and AIOs.
• Carry out IMAC activities for IT equipment.
• Provide basic hands-and-feet support for infrastructure tasks.

Skills

Field service experience in IT hardware repair

Laptop diagnosis and repair

Windows deployments

Excellent communication skills

Customer-facing skills

Tools

I.T. Hardware toolkit

Job description

Join to apply for the Field Service Engineer - IT Support role at A&O IT Group

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Join to apply for the Field Service Engineer - IT Support role at A&O IT Group

Contract Type: 6 Month rolling contract

Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)

We are hiring Field Service Engineers to deliver high-quality IT hardware support across the UK. This role is focused on break-fix of Lenovo laptops and AIOs, light IMAC duties, Windows deployments, desk side support site cover, and hands-and-feet support. You’ll plan your own day around scheduled tickets, travelling between sites in a provided van, and working as part of a wider regional field team.

Key Responsibilities

• Perform break-fix on Lenovo laptops and Lenovo AIOs
• Carry out IMAC activities (Installs, Moves, Adds, Changes) for end-user IT equipment
• Rebuild and image devices using standard Windows deployment tools
• Provide basic hands-and-feet support for infrastructure tasks (e.g. patching, device swaps)
• Provide desk side support site cover as required
• Represent A&O IT Group professionally on-site
  
  

Required Skills & Experience

• Minimum 3 years’ field service experience in IT hardware repair
• Confident in laptop diagnosis and repair, especially Lenovo models
• Able to work independently, plan daily routes, and manage multiple call-outs
• Comfortable with Windows deployments and following technical procedures
• Full UK driving licence – daily driving required (no more than 6 penalty points)
• I.T. Hardware toolkit required
• No history that would preclude the applicant from gaining government SC clearance
• Flexibility for start and finish times to suit the business
• Excellent communication skills
• Excellent customer-facing skills
  
  

Preferred But Not Essential

• Lenovo hardware accreditation
• Familiarity with IMAC processes and structured field engineering workflows
• Prior experience with large-scale clients or regulated environments
• Experience in printer and MFP repair
  
  

What We Provide

• Company van (business use only)
• Fuel card
• Laptop and mobile phone
• Full uniform and PPE kit
  
  

To apply, please submit your CV and provide your home postcode.

Successful candidates will be contacted for an initial screening and interview.

ABOUT US:

A&O IT Group is a leading provider of global IT services, delivering end-to-end support solutions across multiple sectors. With over 50 years of experience, we pride ourselves on our commitment to reliability, flexibility, and service excellence. Joining our team means being part of a trusted name in IT field services, with opportunities to work on high-profile national contracts.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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