Field Service Engineer Heating and Energy Systems

Valoris Group; London; Remote; GBP 41,000 - 47,000; Full time

Job summary

An expanding company in the energy systems sector seeks a dedicated Field Support Engineer. This role involves the installation, servicing, and troubleshooting of advanced heating and cooling systems in residential settings. The ideal candidate will thrive in a customer-focused environment, demonstrating strong problem-solving abilities and excellent communication skills. With a commitment to diversity and inclusivity, the company fosters a supportive workplace culture. Enjoy a competitive salary, generous annual leave, and opportunities for professional development in this dynamic position that promises growth and teamwork.

Benefits

Competitive Salary

Overtime Pay

33 Days Annual Leave

Company Vehicle

Training Opportunities

Pension Scheme

Employee Support Program

Community Volunteering Days

Team-oriented Work Culture

Qualifications

• Certification in plumbing or heating is essential for this role.
• Proactive mindset with strong communication skills is required.

Responsibilities

• Set up and maintain heating and cooling systems across properties.
• Provide customer-focused support and troubleshooting for technical issues.

Skills

Problem-solving

Communication

Technical Troubleshooting

Customer Support

Education

NVQ Level 2 in Plumbing or Heating

Active CSCS Certification

Tools

Digital Tools for Record Keeping

Job description

Field Support Engineer

Location: Primarily working across London, occasional travel within the UK
Salary: £41,000 base, rising up to £46,425 annually (includes travel time)
Employment Type: Full-time, remote field position

Company Insight:
This expanding company offers specialised services in energy systems and infrastructure for residential heat networks. Known for a strong team spirit, a commitment to service excellence, and high customer satisfaction, we are a growing presence in the industry.
Diversity and inclusivity are at the heart of our workplace. We are committed to creating a supportive, accessible environment that promotes growth and teamwork for all our employees.

Role Summary:
As a Field Support Engineer, you will handle the setup, servicing, maintenance, and troubleshooting of complex heating, cooling, and multi-utility metering systems across residential and communal properties. Youll work in active properties and communal spaces, delivering an exceptional level of service and support.

Key Responsibilities:

• Installation & Setup: Deploy and configure payment systems, heating and cooling controls, and metering devices.
• Routine & Responsive Maintenance: Conduct planned maintenance and on-call repairs for systems like Heat Interface Units (HIUs), ventilation systems, and associated infrastructure.
• Technical Troubleshooting: Diagnose and resolve technical issues, coordinating with on-site teams and contractors.
• Customer-Focused Support: Provide responsive support and system knowledge to end-users, ensuring effective usage and satisfaction.
• Record Keeping & Reporting: Use digital tools to document work, manage records, and prepare service reports.

Desired Skills & Qualifications:

• Certification: NVQ Level 2 in plumbing or heating; active CSCS certification
• Mindset: Proactive, problem-solving approach with strong communication skills
• Licence: Full UK driving licence required for daily travel to multiple sites

What We Offer:

• Competitive Salary: Starting at £41,000, up to £46,425 based on skills and experience (includes travel time)
• Overtime: Available, paid at 1.5x standard rate
• Annual Leave: 33 days inclusive of public holidays, with an additional birthday day off and options to purchase extra leave
• Company Vehicle: Personal-use permitted under applicable conditions full driving licence required
• Development Pathways: Training opportunities, with the potential to earn certifications in advanced energy systems
• Pension Scheme: 4% employer-matched contributions
• Employee Support: Confidential assistance programme and access to a wellness platform
• Community Focus: 2 days annually for volunteering with company-supported initiatives
• Engaging Work Culture: Be part of a team-oriented environment with a focus on continuous improvement and collaboration

Values We Live By
Customer-Centric | Ownership | Collaborative Teamwork | Dedication | Respect

This role is ideal for an engineer eager to work in a challenging, service-oriented position where your skills and growth will be fully supported. If this sounds like the right fit, we would love to hear from you.