Field Service Engineer - Gloucester (and surrounding areas)

Job Description

Company Description

Company Information:

LOMA is a critical part of food safety and quality. Want to work for a company that protects consumers while maintaining a highly commercial focus?

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. With over 50 years of experience, LOMA ensures products leaving the factory are contamination-free, meet quality standards, and are safe for consumers.

Our culture is hands-on. At LOMA Systems, every individual is encouraged to take initiative and make an impact. As part of Illinois Tool Works (ITW), a Fortune 250 company, we offer a personalized experience with career progression and stability within a larger organization.

We leverage the 80:20 principle in our work. Our culture is friendly and positive, emphasizing proactivity and impact. If this resonates with you, we want to hear from you.

Job Overview

As a Field Service Engineer in the National Response Team, you will provide high-quality technical support directly to customers across the UK, focusing on field-based support for inspection equipment.

Responsibilities

• Perform repairs, on-site commissioning, servicing, and calibration of customer's inline inspection equipment, including customer training when needed.
• Upgrade and refurbish equipment on customer sites.
• Handle customer queries professionally and courteously.
• Adapt to various environments and comply with health and safety regulations.
• Complete all paperwork accurately and promptly.
• Work overtime as required and participate in on-call standby rotations.
• Continuously improve product knowledge through training.
• Provide technical support via phone and email as needed.

Qualifications

• Strong technical electrical/electronics skills; minimum HNC or equivalent in electromechanical/electrical engineering.
• Experience in a field service role, including commissioning, repairs, and customer service.
• PLC programming knowledge and familiarity with PC hardware are advantageous.
• Proficient in PC use.
• Methodical problem-solving skills.
• Valid UK driving license.
• Flexibility to work overtime, including weekends.
• Embodies LOMA’s core behaviors: Hands-on, One Team, Positive Mindset, Delivering on Commitments, Initiative.

Additional Information

What we offer:

• Generous Company Pension
• Discount Platform saving employees thousands annually
• 25 Days Holiday per year
• One Paid Charity Volunteering Day annually