Field Service Engineer (Generators / Power Supply Units)

ATTB - The Big Jobsite; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading field service provider is seeking an experienced Generator Engineer / PSU Service Engineer for a field-based role in Birmingham. The ideal candidate will have significant experience in servicing generators, strong mechanical skills, and the ability to work independently. The position offers a competitive hourly wage, company van, and various employee incentives including performance bonuses. Safety and customer service are paramount in this role.

Benefits

Company Van

Positive Feedback incentive

Employee of the Year nominations

Qualifications

• Several years of experience servicing Generators / Power Supplies (PSU).
• Experience in customer-facing roles.
• Solid mechanical aptitude and ability to work independently.

Responsibilities

• Investigate, diagnose, and resolve customer reports of equipment issues.
• Service a variety of machines both on and off-site.
• Complete job cards and paperwork promptly and accurately.
• Maintain good customer service and relationships with clients.

Skills

Servicing Generators / Power Supplies (PSU)

Customer-facing experience

Solid mechanical aptitude

Knowledge of engines

Knowledge of alternators

Knowledge of control panels

Knowledge of wiring diagrams

Proficiency with MS Office

Ability to work independently

Job description

Our client is a well-established and successful company seeking an experienced Generator Engineer / PSU Service Engineer to join as a Field Service Engineer. This is a field-based role.

PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA:

• You have several years of experience servicing Generators / Power Supplies (PSU).
• Customer-facing experience.
• Solid mechanical aptitude.
• Knowledge of engines, alternators, control panels, and wiring diagrams.
• Proficiency with MS Office.
• Ability to work independently.

Salary and Benefits:

• Company Van.
• Salary: £18.00 - £20.00 per hour + overtime at time and a half.
• Many benefits, including a Positive Feedback incentive (5 positive feedbacks = £25 Amazon voucher).
• Employee of the Year nominations with prizes: £1000 for the winner, £500 for second, and £250 for third.
• Hours of work: 40 hours per week.

Key Responsibilities:

• Investigate, diagnose, and resolve customer reports of equipment issues.
• Service a variety of machines both on and off-site.
• Work independently to troubleshoot and resolve problems.
• Complete job cards and paperwork promptly and accurately.
• Request parts efficiently.
• Maintain good customer service and relationships with internal and external clients.
• Supervise apprentices when required, ensuring high-quality work and safety standards.
• Ensure compliance with safety procedures during repairs and inspections.
• Maintain personal and work equipment safety standards.
• Present a professional image at all times.
• Prioritize health and safety for self, colleagues, and customers.

This role suits individuals with previous experience as a Generator Service Technician, PSU Engineer, Field Service Technician, or similar roles.