Field Service Engineer (Gas /Electric / Solid Fuel)

ATTB - The Big Jobsite; Exeter; On-site; GBP 36,000 - 37,000; Full time

Job summary

A well-established company is seeking a Field Service Engineer to join their team in Exeter. The role involves servicing and repairing Gas, Electric, and Solid Fuel heating appliances, with full training provided. The ideal candidate will have relevant qualifications and experience in the heating industry, along with a commitment to excellent customer service.

Benefits

24 days holiday

Company van

Laptop

iPad

Pension plan

Qualifications

• Experience in the heating industry or servicing comparable equipment.
• CCN1, CONGLP1, CPA1 or GASSAFE qualifications are required.
• Willingness to travel and stay away during the week.

Responsibilities

• Complete warranty and annual service work for heating appliances.
• Diagnose faults and repair appliances in a timely manner.
• Upsell chargeable service work while on site.

Skills

Heating industry experience

Fault diagnosis

Customer service

Education

CCN1 qualification

CONGLP1 qualification

CPA1 qualification

GASSAFE qualification

Job description

Field Service Engineer (Gas / Electric / Solid Fuel)

£36,000 - £37,000 + Over Time (OTE £45k++) + 24 days holiday + van + laptop + iPad + pension

*** Full Training and Certification to Working with Solid Fuel appliances***

Exeter

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established company?

Do you have experience of working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in Continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

To be an ambassador for the company creating a professional and courteous approach when dealing with customers

To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit

To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault

To up sell chargeable service work whilst on site and take payment using the supplied payment terminals

The person:

CCN1, CONGLP1, CPA1 or GASSAFE qualifications or experience

Experience within the heating industry or servicing comparable equipment

Happy to travel and stay away during the week

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Keywords: Field Service Engineer, Heating Engineer, Gas Engineer, Heating Appliance Engineer

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If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

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