Field Service Engineer (FY/PR)

www.findapprenticeship.service.gov.uk - Jobboard; Blackpool; On-site; GBP 32,000 - 36,000; Full time

Job summary

A home service company is seeking a dedicated Field Service Engineer to manage servicing and repairs of Stairlifts in the Blackpool area. The ideal candidate will have a clean UK driving licence and strong customer service skills. This role offers comprehensive training, a company van, and additional benefits like healthcare and gym discounts. Begin your application process today!

Benefits

Healthcare schemes

Pension schemes

Gym membership discounts

Monthly reward scheme

Company events

Qualifications

• Full clean UK driving licence is essential.
• Must be honest, reliable, and have good communication skills.
• Criminal Records Bureau check will be carried out.

Responsibilities

• Service and repair Acorn Stairlifts in customer homes.
• Diagnose and troubleshoot Stairlifts.
• Provide high levels of customer satisfaction.
• Carry out safety checks and product updates.

Skills

Customer service

Troubleshooting

Communication

Time management

Job description

We’re seeking a dedicated Field Service Engineer to join our UK Service Team, covering the Blackpool or Preston areas. In this key role, you’ll be responsible for servicing and repairing Acorn Stairlifts within our customers homes.

*** MUST BE BASED IN THE FY OR PR POSTCODE AREAS ***

Salary: £32,400 - £35,400 P/A (OTE £42,000 +)

Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers

Key duties/responsibilities:

Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
Meeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe manner
To communicate effectively with external customers, and provide customer feedback.

What do we offer?

Full training provided
Company van
Paid from leaving home time until your come back home time

The successful candidate will have:

A full, clean UK driving licence is essential
Must be honest, reliable, and have the ability to communicate on different levels
A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide

Unity Working together as one team

Integrity Acting responsibly and honestly to deliver on our promises

Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.