Field Service Engineer (Exeter)

Hitachi Construction Machinery (UK); Exeter; On-site; GBP 42,000 - 45,000; Full time

Job summary

A leading construction equipment supplier is seeking a Field Service Engineer in Exeter. The role involves troubleshooting and repairing machinery, conducting maintenance, and ensuring compliance with safety regulations. Successful candidates will have experience with Hydraulic Excavators and excellent diagnostic skills. This full-time position offers competitive compensation and benefits including private medical insurance and a pension scheme.

Benefits

Private Medical Insurance

Critical Illness Cover

Annual Leave of 24 days + Bank Holidays

Company Pension Scheme

Employee Assistance Programme

Death in Service

Qualifications

• Experienced time served Mobile Field Service Engineer.
• Proven track record working on modern Hydraulic Excavators and Wheel loaders.
• Ability to work under pressure and resolve issues.

Responsibilities

• Troubleshoot and repair defects on machines.
• Conduct maintenance and repairs at customer sites.
• Ensure service reports are completed and submitted on time.

Skills

Excellent diagnostic skills

Attention to detail

Troubleshooting hydraulic systems

Experience with diesel engines

IT skills

Education

Full UK Driving Licence

Job description

Job details Job reference 10688 Date posted 30/07/2025 Application closing date 22/08/2025 Location Exeter Salary £42,000 - £44,500 Package Private Medical Insurance - Critical Illness Cover - Annual Leave of 24 days + Bank Holidays + Service days - Employee Assistance Programme - Death in Service - Pension Scheme Contractual hours 42.5 Basis Full time Job category/type Service Attachments Field Service Engineer (Exeter) Job description

STRICTLY NO AGENCIES.

Be the difference when you work with us...

Your chance to join the UK number one excavator supplier!

For over 50 years, Hitachi Construction Machinery (UK) has been a leading provider of construction equipment and solutions, renowned for excellence and innovation. With a global presence and commitment to sustainability, we deliver top-quality machinery that empowers our customers to succeed.

HCMUK are excited to announce this rewarding opportunity for a skilled and dedicated individual to join us as Field Service Engineer in the Exeter area! As a vital member of our team, this individual will play a crucial role in maintaining and repairing a wide range of plant machinery.

Benefits & Rewards

• 24 days Annual Leave + Bank Holidays + option to purchase up to an additional 5 days
• Company Pension Scheme
• Critical Illness Cover
• Private Medical Insurance
• Employee Assistance Programme
• Death in Service
• Benefits Hub
• Cycle to Work Scheme
  
  

Responsibilities

• Troubleshoot and fault find any defects on machines and carry out repairs as necessary.
• Utilise diagnostic tools and equipment to pinpoint problems accurately.
• Analyse symptoms reported by operators and apply problem-solving skills to resolve issues.
• Conducting maintenance and repairs at customer sites on various models of Hitachi machinery.
• Identify and replace faulty parts, ensuring adherence to manufacturer specifications.
• Carry out routine servicing to prevent breakdowns and extend the lifespan of equipment.
• Ensure that service reports, time sheets etc. are completed correctly and submitted on time.
• Generate digital reports outlining equipment condition, repair history, and recommendations.
• Reporting any warranty issues promptly.
• Ensure all maintenance activities comply with safety regulations and manufacturer guidelines.
• Promote safe work practices and behaviours among team members.
• Promote the use of PPE among team members.
• Engage with customers to understand their maintenance requirements, concerns, and priorities.
• Keep customers informed about status of maintenance activities and any delays or issues.
• Ensure that work is carried out to the highest standard and on time.
• Maintaining high standards of housekeeping, ensuring cleanliness, organisation, and safety.
• Maintaining safety, cleanliness and general housekeeping of company vehicle.
• Liaising with Service Controller and Product Support Managers throughout the day to provide updates on repair progress and equipment status.
  
  

Essential

Knowledge, Skills & Abilities

• Full UK Driving Licence.
• Experienced time served Mobile Field Service Engineer.
• Excellent diagnostic and reporting skills and show good attention to detail.
• Proven track record working on modern Hydraulic Excavators and Wheel loaders.
• Experienced in troubleshooting modern hydraulic systems and diesel engines.
• Ability to work under pressure, with the aptitude to think on your feet and resolve issues.
• Excellent IT skills required with a good ability to analyse fault code data.
  
  

Preferred

• Previous experience working within an OEM dealership.
• Experience working on large size mobile earthmoving equipment in a quarry environment.
• Quarry and Safety passport holder.
• IPAF card holder.
• CSCS card holder.
  
  

Why Should You Apply?

Hitachi Construction Machinery (UK) is dedicated to pushing boundaries, developing cutting-edge solutions and making a lasting impact in the construction sector.

Joining our team means becoming part of a company that values your expertise, fosters professional growth, and embraces diversity. We are committed to supporting our employees to achieve a fulfilling work-life balance, enabling them to thrive both personally and professionally.

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