Field Service Engineer (Exeter)

PDI Technologies; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital transformation is seeking an experienced Field Service Maintenance Engineer to provide hardware support across various sectors. This role requires excellent organisational skills and a full UK driving license, with responsibilities including maintenance visits and asset management.

Qualifications

• Full UK driving license required.
• Previous experience in a similar role preferred.

Responsibilities

• Attending maintenance visits as required.
• Responding to calls within service level agreements.
• Responsible for asset management.

Skills

Organisational skills

Technical aptitude

Ability to work under pressure

Job description

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PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations, and unify their business across the entire value chain.

Over 1,000 customers in more than 50 locations worldwide rely on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, global company that serves customers across the entire supply chain.

FIELD SERVICE MAINTENANCE ENGINEER

We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split into two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.

The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.

RESPONSIBILITIES

• Attending maintenance visits as required.
• Responding to all calls within the required service level agreement (per call).
• Responsible for asset management.
• Providing accurate and timely call closure and stock reporting.
• Attending proactive maintenance, basic installation, and joint visits as scheduled by the Operations Team.
• Completing all engineering paperwork.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

To be considered for this role, you’ll need:

• Full UK driving license
• Excellent organisational skills
• Basic technical aptitude
• Ability to work under pressure
• Previous experience in a similar role

PREFERRED SKILLS BUT NOT ESSENTIAL

• SPA Passport

PERSONAL QUALITIES

• Desire to succeed and deliver exceptional output