Field Service Engineer- East Lancs

TN United Kingdom; Stockport; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading broadband provider as a Field Service Engineer, where you'll enjoy a competitive salary and a supportive work environment. This role offers comprehensive training and a 4-day workweek, allowing for a healthy work-life balance. You'll be responsible for installations and troubleshooting, ensuring customer satisfaction while working with a dynamic team. With excellent benefits, including a pension scheme and healthcare plans, this opportunity is ideal for motivated individuals looking to grow in a customer-focused role. Embrace the challenge and make a difference in the lives of customers every day!

Benefits

Company Van

25 Days Annual Leave

Pension Scheme

BUPA Medical Coverage

Life Insurance

Wellbeing Benefits

Neonatal Leave

Maternity & Paternity Policies

Carers Leave

Qualifications

• No prior experience required; training provided.
• Must have a UK Manual driving license with no more than 8 points.

Responsibilities

• Installations, fixing faults, and delivering excellent customer service.
• Diagnose errors and technical problems, determining solutions.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Stockport, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

dd78c0fdcf94

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: OL1, OL2, OL4, OL6, OL7, OL8, OL9, OL10, OL11, OL12, OL16, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9, SK14, SK15, SK16, M24, M25, M28, M29, M34, M38, M43, M45, M46.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

No two days are the same, so you will always be learning and facing new challenges.

• Be the expert in installations, fixing faults, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standards and protocols
• Collaborate with the technical team and share information across the organization

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams packed with talent. Together, we offer the UK more choice and value, driven by our commitment to customer satisfaction and innovation. We are Virgin Media O2, and we look forward to your potential contribution.

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We embed equity and inclusion into our policies and relationships, encouraging you to be your authentic self throughout your application journey.

The must haves

• A UK Manual driving license with no more than 8 points

The other qualities we’re looking for

• An organized, customer-focused individual motivated to help others
• Someone who can build strong relationships with customers
• An enjoyer of problem-solving and finding suitable solutions
• Comfortable working at heights and outside in all weather conditions

What’s in it for you

We offer a wide range of benefits focused on supporting your well-being and work-life balance:

• A competitive salary of £29,000, with £2,500+ OTE and a company van
• 25 days of annual leave, including your birthday
• A pension scheme with up to 10% matching contributions
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits, including the Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave