Field Service Engineer - Durham

TN United Kingdom; North East; On-site; GBP 28,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to join their team in the North East. In this dynamic role, you will be responsible for conducting client visits to install and maintain cutting-edge EPoS equipment and other IT systems. Your expertise in troubleshooting and resolving technical issues will be crucial in minimizing downtime for clients. This full-time position offers a competitive salary, generous annual leave, and opportunities for training and development. Join a company that values teamwork and provides a supportive environment where your contributions make a real impact.

Benefits

Company Van

Fuel Card

Training Opportunities

28 Days Annual Leave

Company Events

Team Parties

Qualifications

• 1+ years of IT support and EPoS experience preferred.
• Full UK Manual Driver’s License is required.

Responsibilities

• Conduct daily client visits for installation and maintenance of IT equipment.
• Troubleshoot and resolve technical issues during site visits.

Skills

IT Support

EPoS Systems

Troubleshooting

Customer Service

Education

High School Diploma

Tools

Wi-Fi Devices

EPoS Equipment

Digital Menu Boards

Media Screens

Job description

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Position: Field Service Engineer / Field Support Technician

Location: Durham & surrounding area.

Duties:

1. Conduct daily visits to client locations for the purpose of break-fix install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.

Experience:

• 1 year of IT support experience (preferred)
• 1 year of EPoS experience (preferred)

Licences/Certifications:

• Full UK Manual Driver’s License (required)

Salary: £27,057 per annum (Including On-Call Supplement)

Job Type: Full-Time, Permanent

Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.

Benefits:

• Training: We provide training opportunities to enhance your skills and knowledge.
• 28 Days Annual Leave: We offer a generous annual leave allowance of 28 days.
• Company Events and Team Parties: We organize exciting company events, team parties, and team-building activities.