Field Service Engineer - DPSW

Kongsberg Gruppen; Lewes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company is seeking a Field Service Engineer to provide technical support for Dynamic Positioning Systems. In this role, you will engage in commissioning, offer remote assistance, and travel significantly for site support, contributing to innovative maritime solutions.

Benefits

Competitive compensation packages

Fully subsidized health & welfare benefits

Flexibility with Paid Time Off

Collaborative culture

Qualifications

• Ability to handle multiple activities and work in a hectic environment.
• Good communication skills and fluent in English.

Responsibilities

• Provide technical support on Dynamic Positioning Systems.
• Perform commissioning work on new builds and upgrades.
• Travel up to 50% for service trips to vessels and shipyards.

Skills

Technical support

Customer-oriented

Cooperative

Flexible

Communication skills

Education

Associates’ Degree in a technical discipline

Job description

An exciting opportunity has arisen as Field Service Engineer – Dynamic Positioning Software, reporting to Operations Manager US - Bridge & Control. In this role, you will work on DP releases in both the delivery and after-sales phases. You will provide technical support both in the office and onboard to customers and colleagues.

Responsibilities

• Technical support on Dynamic Positioning Systems, Kongsberg Reference Systems, other Vendor Reference Systems, and various Navigation Systems.
• General support activities and technical assistance, including on-site and remote support.
• Up to 50% travel for service trips to vessels, shipyards, and other customer sites.
• Commissioning work on new builds and upgrades to existing installations.
• Technical assistance to Sales & Marketing and Aftersales.
• Follow-up with the appropriate technical department after service jobs.
• Develop qualifications by participating in internal/external courses and education.
• Maintain certifications through yearly online certification tests.
• Report problems and suggest improvements using KM Quality Tools as QC Responsible.
• Able to operate in a remote environment.

Organizational – related to values, mission, and core competencies of KM

• Be customer-oriented and “service-minded”.
• Service-minded and customer-focused.
• Cooperative with the ability to work in teams.
• Flexible, responsible, and dependable.
• Positively contribute to the environment.
• Willingness to travel.
• Maintain a quality mindset.
• Knowledgeable about and demonstrates KMI values.

Functional / Technical – Knowledge and abilities to perform work with quality results

• Associates’ Degree in a technical discipline or equivalent work experience.
• Ability to handle multiple activities and work in a hectic environment.

Management – Attributes & Capabilities illustrating management potential

• Be a team player.
• Good communication skills and fluent in English.
• Dedication and desire to build a long career within the technical field.

Work location
St. Rose, LA

What we can offer you:

• Competitive compensation packages.
• Fully subsidized health & welfare benefits, with an option of a high deductible plan including employer contributions to your health savings account.
• Fully subsidized dental and vision coverage.
• Up to 5% employer match program.
• Flexibility with Paid Time Off.
• Safe and collaborative culture.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritime's services, upgrades, and support in the aftermarket, with 2300 employees across 35 countries. We ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability for our customers through more than 30,000 installations during their operational lifetime.

KONGSBERG is a leading global technology group with a two-century history of innovation, applying solutions to meet the needs of our customers, partners, and society. We value diversity and foster an inclusive culture to encourage different perspectives and ideas. We are committed to leveraging this diversity to create positive business outcomes.

Protecting people and the planet.

KONGSBERG provides equal employment opportunities and prohibits discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.