Field Service Engineer - Darlington

TN United Kingdom; Darlington; On-site; GBP 28,000; Full time

Job description

Social network you want to login/join with:

col-narrow-left

Client:

nGeneration

Location:

Darlington, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

a00e6395d168

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

Locations deployed:

Darlington & surrounding area.

Duties:

• Conduct daily visits to client locations for break-fix installation, refurbishment, and maintenance of EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other IT equipment.
• Travel to client sites to provide on-site equipment swap-out services, minimizing downtime.
• Set up Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical hardware or software issues during site visits, escalating when necessary.
• Document troubleshooting steps and actions, obtaining client sign-off before completing tasks.

Note: There will be UK-wide travel and overnight stays as required.

All levels of experience considered.

Experience in installing, integrating, and testing EPoS hardware/software is desirable but not essential; training will be provided. Experience in IT Technical Support, Electronic Equipment Installation, or similar environments is important.

Salary: £27,057 per annum (including On-Call).

Job Type: Full-Time, Permanent

Working Hours: 13-hour shifts, 3 days on/3 days off, including weekends and bank holidays.

Requirements: Full UK Manual Driver’s License is essential. The role involves daily travel to client sites and overnight stays.

Job overview:

We offer a great opportunity at nGeneration for a Field Service Engineer / Technician. Responsibilities include hardware/software troubleshooting, repairs, and client interaction. After training, you'll visit customer sites to install, refurbish, and maintain technical equipment.

Company vans with advanced features will be provided to facilitate on-site work.

About the company:

nGeneration has supported the retail and hospitality sectors for over 22 years, providing field maintenance across the UK. The company headquarters is in Tipton, Midlands, supporting all operational activities.

Requirements:

• Experience in installing EPoS hardware/software is preferred but not mandatory.
• Willingness to travel daily.
• Technical mindset, troubleshooting skills, and knowledge of network faults are desirable.

Experience in IT support, network engineering, or telecoms in retail/hospitality is advantageous.

Additional benefits include:

• Company van and fuel card.
• Training opportunities.
• 28 days annual leave.
• Company events and team activities.