Field Service Engineer - Darlington

nGeneration Limited; Darlington; On-site; GBP 25,000 - 35,000; Full time

Job description

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

LOCATIONS DEPLOYED:
Darlington & surrounding area.

DUTIES:
Your duties as Field Service Engineer / Field Support Technician will include:

1. Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.

JOB OVERVIEW:
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

REQUIREMENTS:
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

EXPERIENCE:

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

LICENCE/CERTIFICATION:

• UK Manual Driving Licence (required)

WILLINGNESS TO TRAVEL:

• 100% (preferred)

BENEFITS:
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits including:

• Training: We provide training opportunities to enhance your skills and knowledge.
• 28 Days Annual Leave: A generous annual leave allowance to ensure work-life balance.
• Company Events and Team Parties: We organize exciting company events and team-building activities.