Field Service Engineer (Crawley)

InPost Ltd.; Camberley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading delivery service provider is seeking a Field Services Engineer in the Gatwick area. This hands-on role involves diagnosing and repairing parcel locker machines, maintaining and upgrading equipment, and providing technical support. Ideal candidates have experience in a field service technical role, strong troubleshooting skills, and the ability to work with diverse teams. The role offers hybrid working options and a comprehensive benefits package including enhanced annual leave and health care coverage.

Benefits

Enhanced annual leave – 26 days plus options to buy additional days.

Vitality health care coverage.

Enhanced parental leave.

Paid volunteering days.

Hybrid working (role-dependent), with 3 days in the office.

Qualifications

• Experience in a field service technical engineering role with electrical/mechanical equipment.
• Proficiency with diagnosing, repairing, and software configuration.
• Flexibility to travel within the UK and internationally for service and training.

Responsibilities

• Diagnosing and repairing faults of parcel locker machines.
• Maintaining and modernising parcel locker machines.
• Providing technical support to employees and subcontractors.

Skills

Problem solving

Strong troubleshooting

Excellent communication

Task management

Flexibility to travel

Tools

Diagnostic tools

Hand tools

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast, and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Services Engineer based in or around the Gatwick area to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners, and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent committed to helping us power our mission to reshape the way parcels move and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics, and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

A hands-on, field-based role to repair our parcel lockers on client sites. Tasks include break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. You will also be involved in developing new solutions and maintaining technical documentation.

What you’ll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintaining and modernising parcel locker machines, including hardware and software upgrades.
• Diagnosing, reconfiguring, and installing software or firmware for electronic and electromechanical equipment.
• Processing and reporting on repairs using organisational communication channels.
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Ensuring quality control of work performed by internal employees and subcontractors.
• Providing technical and substantive support to employees and subcontractors, including international teams.
• Participating in developing solutions for new parcel locker types.
• Preparing and updating technical manuals and documentation.

What we need from you:

We’re looking for individuals ready for a fast-paced environment, who enjoy problem solving, and can balance current tasks while building for the future. Drive, curiosity, and a desire to do things differently and brilliantly are essential.

• Experience in a field service technical engineering role with electrical/mechanical equipment, proficiency with hand and diagnostic tools.
• Experience in diagnosing, repairing, and software configuration, including firmware updates.
• Strong troubleshooting skills and analytical thinking.
• Excellent communication skills, with ability to train others.
• Efficient task management, quality focus, and meeting deadlines across multiple markets.
• Experience working with diverse teams, including international subcontractors.
• Flexibility to travel within the UK and internationally for service and training.
• Familiarity with parcel locker systems, electromechanical devices, and organisational IT tools.
• Effective time management and responsible handling of tools and components.

This role requires occasional training and visits to our office in Hemel Hempstead and coverage of the Crawley area.

Perks of the job:

• Enhanced annual leave – 26 days plus options to buy additional days.
• Vitality health care coverage.
• Enhanced parental leave.
• Paid volunteering days.
• Hybrid working (role-dependent), with 3 days in the office.

The InPost process:

We aim for a straightforward candidate experience, with quick feedback and a multi-stage interview process, starting with a 20-minute chat with our Talent Team. We celebrate diversity and strive for an inclusive environment where everyone can flourish.